Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Roberta Snow

Wilmington,NC

Summary

Skilled resort associate with relevant experience in hospitality, customer service, and resort operations. Strengths include effective communication skills, problem-solving capabilities and a strong understanding of customer needs. Previous roles have demonstrated significant improvement in guest satisfaction rates and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Resort Asociate/ Job Coach

Pet Paradise
Wilmington, North Carolina
09.2019 - Current
  • Provided exceptional customer service to pet owners and their pets.
  • Assisted with daily grooming and bathing of pets in care.
  • Maintained cleanliness of play areas and pet accommodations.
  • Coordinated activities for pets, ensuring safety and engagement.
  • Supported team members in training new staff on operations.
  • Monitored pet behavior and reported any concerns to management.
  • Handled emergency situations calmly while following established protocols for resolving conflicts.
  • Greeted guests upon arrival and provided information about the resort amenities and services.
  • Organized daily tasks such as restocking supplies, cleaning common areas, and arranging furniture.
  • Conducted regular inspections of all facilities to identify potential safety hazards or maintenance issues.
  • Trained new staff members on proper procedures for handling customer inquiries or complaints.

Evening cook/Night Shift Manager

Brethren Care Nursing Facility
Ashland , Ohio
12.2016 - 07.2019
  • Supervised kitchen staff to ensure smooth food preparation and service.
  • Managed inventory levels and ordered supplies to meet kitchen needs.
  • Trained new cooks on safety protocols and cooking techniques.
  • Coordinated meal planning to accommodate dietary restrictions for residents.
  • Implemented food safety standards to ensure compliance with health regulations.
  • Assisted in menu development based on seasonal ingredients and resident preferences.
  • Collaborated with nursing staff to address specific nutritional requirements for residents.
  • Trained new cooks on proper food handling techniques.
  • Organized the work area for efficient functioning during shifts.
  • Ensured kitchen staff followed health and safety regulations.
  • Inspected equipment and ensured it was properly maintained by kitchen staff.
  • Enforced sanitation policies and procedures throughout the kitchen area.
  • Prepared and served meals according to dietary guidelines and resident preferences.
  • Assisted in maintaining kitchen cleanliness and organized food storage areas.
  • Collaborated with dietitians to ensure compliance with special dietary needs.
  • Followed safety protocols for food handling and sanitation practices consistently.
  • Communicated effectively with residents regarding meal options and preferences.
  • Participated in training new staff on kitchen procedures and food safety standards.
  • Monitored food temperatures to ensure proper serving conditions were maintained.
  • Set up trays and food service carts to deliver food to residents.

Dietary Aide/ Cook

Centerburg Pointe
Centerburg, Ohio
05.2015 - 11.2016
  • Prepared and served meals according to dietary guidelines and resident preferences.
  • Assisted in maintaining kitchen cleanliness and organized food storage areas.
  • Collaborated with dietitians to ensure compliance with special dietary needs.
  • Supported kitchen staff by restocking supplies and preparing ingredients daily.
  • Followed safety protocols for food handling and sanitation practices consistently.
  • Communicated effectively with residents regarding meal options and preferences.
  • Participated in training new staff on kitchen procedures and food safety standards.
  • Monitored food temperatures to ensure proper serving conditions were maintained.
  • Set up trays and food service carts to deliver food to residents.

Education

High School Diploma -

Centerburg High School
Centerburg, OH
05-1992

Skills

  • Customer service
  • Pet grooming
  • Team training
  • Safety compliance
  • Facility inspection
  • Dietary planning
  • Time management
  • Effective communication
  • Food safety

Certification

  • Past Serv Safe Certification

References

  • Amber Glick. 740-877-2168
  • Cristal Centeno . 860-967-2191
  • Imani Winstead. 919-903-0850

Timeline

Resort Asociate/ Job Coach

Pet Paradise
09.2019 - Current

Evening cook/Night Shift Manager

Brethren Care Nursing Facility
12.2016 - 07.2019

Dietary Aide/ Cook

Centerburg Pointe
05.2015 - 11.2016

High School Diploma -

Centerburg High School

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