ROBERTA STAFFORD
Gainesville,GA
Summary
Proven Office Manager with a track record of enhancing efficiency and client satisfaction at Mark Tuggle RV Center, LLC. Expert in office administration and customer service, I excel in organizational skills and confidentiality management. Achievements include streamlining operations and significantly reducing case backlogs, showcasing my ability to meet and exceed employer expectations. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
41
41
years of professional experience
Work History
Office Manager
Mark Tuggle RV Center, LLC
03.2013 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- All payables and receivables
- Financing of customer purchases
- Closing of customer purchases
Paralegal Assistant
Bob Phillips & Associates, PC
01.2008 - 10.2012
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
Office Manager
Center Contracting Corporation
01.1983 - 11.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale, FL05.1970
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Mark Tuggle RV Center, LLC
03.2013 - 10.2023
Paralegal Assistant
Bob Phillips & Associates, PC
01.2008 - 10.2012
Office Manager
Center Contracting Corporation
01.1983 - 11.2003
High School Diploma -
St. Thomas Aquinas High School
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