Roberta Stevenson
Norfolk,VA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
No Frill Bar and Grill
Norfolk, USA
08.2021 - 03.2025
- Greeted and escorted guests to tables, fostering warm welcome.
- Developed rapport with guests to promote future return to the restaurant.
- Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods.
- Memorized frequent customer preferences to build relationships and loyalty.
- Listened to customer concerns and complaints and quickly rectified issues.
- Organized take-out orders efficiently according to customer requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked back with customers throughout meal service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
Fitness Manager
Simplex wellness
Norfolk, VA
03.2023 - 08.2024
- Collaborated with other professionals in developing innovative programs that meet clients' needs.
- Recruited, interviewed and trained new staff members as needed.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Resolved any customer complaints or issues promptly and efficiently.
- Monitored and evaluated member satisfaction through surveys and interviews.
- Coordinated promotional campaigns for membership packages and other services offered by the facility.
- Built and established lasting relationships using encouragement and personal support.
- Maintained accurate records of membership sales, billing and receivables.
Fitness Specialist
Old Dominion University
Norfolk, USA
08.2021 - 12.2021
- Explained and enforced safety rules and regulations governing sports, recreational activities and use of exercise equipment.
- Maintained equipment inventories and select, store and issue equipment as needed.
- Accommodated different levels of fitness.
- Lead tours of the fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Attended all staff meetings and training sessions to maintain an updated knowledge of policies and procedures.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
Internship Student
Harrisonburg City Public Schools
Harrisonburg, USA
09.2016 - 05.2017
- Formed a background with working with disabled children through Physical Therapy.
Education
Bachelor Of Science (B.S.) - Physical Education
Old Dominion University
Norfolk, VA12.2021
Skills
- Dependable
- Punctual
- Communication
- Interpersonal Connections
- CPR Certified
- First Aid Certified
- Certified Personal Trainer
- Fitness Evaluations
- Passion for Health and Fitness
Certification
ACE Personal Trainer
Timeline
Fitness Manager
Simplex wellness
03.2023 - 08.2024
Waitress
No Frill Bar and Grill
08.2021 - 03.2025
Fitness Specialist
Old Dominion University
08.2021 - 12.2021
Internship Student
Harrisonburg City Public Schools
09.2016 - 05.2017
Bachelor Of Science (B.S.) - Physical Education
Old Dominion University