Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Strong

Tulsa,OK

Summary

Compassionate House Manager at Diamond Quality Care, skilled in enhancing patient satisfaction through exceptional communication and quality care. Proven ability to promote independence and dignity while ensuring health and safety compliance. Adept at crisis intervention and team coordination, fostering a positive healing environment for residents.

Overview

23
23
years of professional experience
1
1
Certification

Work History

House Manager

Diamond Quality Care
03.2022 - Current
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Supported needs of Number+ residents under long-term care.

CNA

St.john Medical Center
07.2002 - 08.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA

Rest Haven Manor
03.2015 - 06.2022

CNA

Magna Healthcare
01.2018 - 02.2020
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Gender Studies

Okmulgee High
Okmulgee, OK

Skills

  • Calendar management
  • Preventive Maintenance
  • Exceptional organization
  • Appointment coordination
  • Administrative oversight
  • Timekeeping
  • Health and safety compliance
  • Inventory replenishment
  • Quality assurance
  • Laundry and dry cleaning
  • Complaints handling
  • Customer relations
  • Team coordination
  • Safety protocols
  • Team guidance and motivation
  • Personnel problem management
  • Stock inventory management
  • Employee work scheduling
  • Equipment purchasing
  • Budget preparation
  • Inventory monitoring
  • Staff scheduling
  • Policy enforcement
  • Problem-solving
  • Clear communication
  • Decision-making
  • Skill building
  • Home assessment
  • Culinary skills
  • Laundry management
  • Guest relations
  • Event oversight
  • Budget adherence
  • Budget administration
  • Cleaning proficiency
  • Facility oversight
  • Transportation arrangements
  • Grocery shopping
  • Personal shopping
  • Budgeting expertise
  • Activities scheduling
  • Activity supervision
  • Quality service
  • First aid training
  • Expense management
  • Menu planning
  • Housekeeping
  • Event planning
  • Financial management
  • Employee scheduling
  • Crisis intervention
  • Staff training
  • Safety management

Certification

HTS, MAT, CPR&FIRST-AIDE

Timeline

House Manager

Diamond Quality Care
03.2022 - Current

CNA

Magna Healthcare
01.2018 - 02.2020

CNA

Rest Haven Manor
03.2015 - 06.2022

CNA

St.john Medical Center
07.2002 - 08.2022

Gender Studies

Okmulgee High

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Roberta Strong