Roberta Swartzbaugh
Fort Lauderdale,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Real Estate Sales Associate
Sunbelt Investment Properties
2022.01 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Highlighjt leasing experience
Real Estate Agent
Compass
2020.01 - 2022.01
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Real Estate Consultant
Coldwell Banker
2018.01 - 2020.01
- Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.
- Assisted clients in navigating complex financial aspects of real estate transactions, leading to successful closings more frequently.
- Increased team productivity through meticulous organization of meetings, trainings, and events in the real estate office.
- Collaborated with lenders, real estate agents, and clients to facilitate smooth property transactions, ensuring proper title transfer.
General Manager of Operations
Yuppy Puppy
2017.01 - 2018.01
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products and service.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests..
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
Owner/Operator
Candy Cleaning Services LLC
2012.01 - 2015.01
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Upheld a professional appearance at all times while representing the company on job sites.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
Store Manager
Lap of Luxury
2008.01 - 2012.01
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Household Manager
Karen Grossman
2005.01 - 2008.01
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed operations for household, including the Grossman's 7 dogs.
- Tended to pet care responsibilities when necessary with empathy and attentiveness towards each pet's unique needs or interests.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Education
No Degree - Real Estate License
Gold Coast
Tamarac01.2017
High School Diploma -
Prevest
Goias, Brazil 1995 - 1998
Skills
- Strong organizational skills
- Professionalism
- Excellent teamwork
- Highly Professional
- Real estate knowledge
- Property tours and inspections
- Leasing and sales
- Tenant representation and pre qualifying
- Negotiation expertise
- Property Showing
- Tenant Eligibility Determination
- Affordable housing programs knowledge
- Rent Pricing Optimization
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
Timeline
Real Estate Sales Associate
Sunbelt Investment Properties
2022.01 - Current
Real Estate Agent
Compass
2020.01 - 2022.01
Real Estate Consultant
Coldwell Banker
2018.01 - 2020.01
General Manager of Operations
Yuppy Puppy
2017.01 - 2018.01
Owner/Operator
Candy Cleaning Services LLC
2012.01 - 2015.01
Store Manager
Lap of Luxury
2008.01 - 2012.01
Household Manager
Karen Grossman
2005.01 - 2008.01
High School Diploma -
Prevest
1995 - 1998
No Degree - Real Estate License
Gold Coast
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