Roberta Tate
Ankeny,IA
Summary
3 Years of experience in Multi-platform Linux, Unix & Windows enterprise environment with hands on experience in the administrative and management of Red Hat Enterprise Linux 6/7,CentOS 6.4/7, Solaris 10/11 and Windows Server operating system. Hard working, dependable Linux System Administrator seeking position within a growing or strong organization.
Overview
12
12
years of professional experience
Work History
Linux/Windows/Unix System Administrator
Trinitech Consulting Inc
04.2021 - Current
- ·File system management, system upgrade, software patches using yum and rpm tools
- Perform routine maintenance as required in support of security and operation maintenance, Active directory and Group policy configuration.
- Install and Configure VMware server, which include Windows server 2010, 2007, and 2019, CentoOS 6.4/7,Red Hat Enterprise Linux 6/7, introduce them to the Local Area Network by changing each server’s hostname, to match the company naming convention, assigning a static IP address, and configuring DNS Server
- Create, change, and delete user accounts and primary/secondary group memberships per request for Linux, Unix and windows systems.
- Configure ACLs (Access Control List) to grant or deny access to confidential directories and files to specific users or groups and assign sudo role (Role Based Access Control) to individuals and group of users.
- Experience with Logical Volume Management (LVM), analyzing the disk usage and create disk partitions.
- Spin up windows 2019 server EC2 instances in the AWS cloud
- Work on shell scripts for CPU usage, Memory consumption and number of I/O to collect performance stats and troubleshoot issues on RHEL 5/6/7
- Install, configure and manage Apache (HTTPD) on Linux production servers
- Work with Service Desk and other support team to quickly resolve high impacting incidents
- Perform and manage system backups and replications running 3rd party backup solutions and through local RHEL tools (e.g. tarball, gzip, dd ,etc)
- Implement TCP/IP to rectify network and DNS issues in LAN, configure file and print sharing on windows operating systems and enable sharing tools
- Schedule various regular, periodic, future and queue tasks by using crontab
- Troubleshoot and fix network-related connectivity issues using Cisco Packer Tracer
- Implement DHCP, DNS, Domain trust relationship, life and print services
- Performed software installations and upgrades to UNIX or Windows operating systems
- Keep the system secure by monitoring user activity through secure log messages and tools
SENIOR FRAUD AND CLAIMS REPRESENTATIVE
Wells Fargo
06.2017 - 04.2021
- Call center blended environment, inbound and outbound fraud card related calls
- Utilizing Prevent and First Track systems to navigate customer's accounts
- Reviewed customer's account for fraud and charge back
- Sending referrals to other lines of business to ensure customers are financially protected
- Collecting accurate documents for charge back and fraud process with customers
- Filing documents
- Help trained new hired by answering questions and understanding systems
- Updated field operations staff on status of open claims and current actions
Claims Supervisor
Walmart
01.2012 - 06.2017
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Process documents.
Education
Complete Linux Training Course – Udemy.com
Professional Linux Training
Essex County College
Newark, NJ01.2012
High School Diploma -
West Side High School
Newark, NJ06.2010
Skills
Experience in building and configuring virtual system
Windows system Administration and Active directory
MECM knowledge with hands on experience including but not limited to patching, reporting and maintain
ACL (Access Control Listing) configuration
System Hardening
Role Based Access Control (sudo)
Swap Management
Pack Management
AWS Cloud Service
Bash Shell Scripting
SELinux
VM creation, cloning and configuration
Apache Server Build & Configuration
Disk and Volume Management
Root Password Reset
NFS/SAMBA/Autofs Configuration
TCP/IP Networking Configuration
Process Management
Timeline
Linux/Windows/Unix System Administrator
Trinitech Consulting Inc
04.2021 - Current
SENIOR FRAUD AND CLAIMS REPRESENTATIVE
Wells Fargo
06.2017 - 04.2021
Claims Supervisor
Walmart
01.2012 - 06.2017
Complete Linux Training Course – Udemy.com
Professional Linux Training
Essex County College
High School Diploma -
West Side High School
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