Roberta Thomson
Independence,OR
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Caregiver
Oregon Home Care Commission
04.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing, toileting, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Palm Harbor Homes Inc.
04.2017 - 09.2023
- Communicated via phone and email with sixteen dealerships and their customers in four different states.
- Assisted homeowners in understanding their warranty and obtaining service and repairs to their manufactured homes.
- Prepared repair orders and material requests for specialty contractors such as plumbers, electricians, and HVAC companies, independent contractors and in home technicians,
- Processed invoices for the above contractors for payment. also processed time cards and expense reports for all of the in home technicians for reimbursement.
Caregiver
Senior Helpers National
04.2012 - 04.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Instructional Assistant
Central School District 13J
09.2000 - 06.2015
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Maintained safety and security by overseeing students in recess environments.
- Implemented daily life skills classes for special needs students such as cooking, laundry and basic home budgeting.
Laundry Attendant
Dallas Retirement Village
02.1997 - 08.2001
- Collected soiled linens and personal clothing, laundered and sorted clothing to ensure proper return to in home residents of the care facility.
Custodian
Western Oregon University
05.1996 - 10.2000
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings and dormitories by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Damage Control Petty Officer
United States Navy
09.1988 - 09.1992
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Tested fuels for use in nuclear submarines and other naval vessels.
- Deployed oil containment boom and vessels in the Puget Sound to protected wildlife and the environment against contamination.
- Preformed repairs and maintenance on diesel engines and outboard motors to ensure readiness and proper working condition.
Education
Coordinated Shipboard Allowance List
COSAL
USNHigh School Diploma -
Three Lakes High School
Three Lakes, WI05.1988
Skills
- Progress Documentation
- Patient Care
- Client Requirements
- Companionship and Emotional Support
- First Aid and Safety
- Customer Relations
- Order Fulfillment
- Account Management
Timeline
Customer Service Representative
Palm Harbor Homes Inc.
04.2017 - 09.2023
Caregiver
Oregon Home Care Commission
04.2016 - Current
Caregiver
Senior Helpers National
04.2012 - 04.2016
Instructional Assistant
Central School District 13J
09.2000 - 06.2015
Laundry Attendant
Dallas Retirement Village
02.1997 - 08.2001
Custodian
Western Oregon University
05.1996 - 10.2000
Damage Control Petty Officer
United States Navy
09.1988 - 09.1992
Coordinated Shipboard Allowance List
COSAL
High School Diploma -
Three Lakes High School
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