Robert A Tripp
Philadelphia,Pa
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Jefferson Health Network
05.2022 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
Internship
Jefferson Methodist Hosp.
12.2022 - 08.2023
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Special Education Paraprofessional
Alliance for Progress Chart School
02.2021 - 05.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Operations Supervisor
Cambria Hotel & Suites
05.2018 - 05.2022
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Sterile Processing & Distribution Courses -
Aseptic Technical Solutions
Philadelphia, PA06.2023
High School Diploma -
Samuel Fels High School
Philadelphia, PA05.2011
Skills
- Customer Relations
- Quality Assurance
- Operations Management
- Team Training
- Information Systems Development
- Operational Records Maintenance
- Critical Thinking
Certification
- Aseptic Technical Solutions
- HSPA-Certified Sterile Processing & Distribution Technician (ID# 617654)
References
Available Upon Request
Timeline
Internship
Jefferson Methodist Hosp.
12.2022 - 08.2023
Patient Service Associate
Jefferson Health Network
05.2022 - Current
Special Education Paraprofessional
Alliance for Progress Chart School
02.2021 - 05.2022
Operations Supervisor
Cambria Hotel & Suites
05.2018 - 05.2022
Sterile Processing & Distribution Courses -
Aseptic Technical Solutions
High School Diploma -
Samuel Fels High School
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