Roberta Walker

• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Managed travel itineraries and logistics for accommodations.
• Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
• Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
• Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.

Provide support for the Bank’s CEO of the Insurance Division. Duties Include:
· Maintain the overall support of the executive, including phone coverage, complex business calendar and correspondence in a timely and professional manner
· Coordinate special events and catering services
· Coordinate meetings, conference calls, video conferencing and travel arrangements with high attention to detail and follow-up
· Provide status on all projects and handle expense reports, tracking and reporting, as well as assisting with the day-to-day operations.
· Liaise within the departments across the organization and with external partners/vendors/associations.
· Coordinate efforts to ensure that projects are delivered on time and schedules are adhered to on a daily/weekly basis.
· Operate as the department contact to on-board new/transferred/promoted employees with access codes, business cards, set-up, etc.
· Support department with the creation of presentation packages and reports for meetings
· Route income phone calls and messages and/or assist callers to appropriate people/areas

Provide support for the organization's CEO, Governor Tim Pawlenty and FSR/BITS President and the BITS team.
· Scheduled meetings, conferences, Board Meetings, lunch meetings, speaking engagements, and television news appearances.
· Increased productivity at FSR by efficiently supporting principals in scheduling, process flow, relationship management, expense reporting, and other relevant tasks.
· Managed multiple objectives, projects, and conflicting priorities.
· Manage day to day scheduling and incoming and outgoing phone calls.
· Schedule and organize complex activities such as meetings, travel, and conferences.
· Organize and prioritize large volumes of information for calls.
· Act as liaison with other departments and outside member organizations.
· Coordinate with Executive Assistants at member and potential member companies for travel, meetings, and other activities.
· Continually work to identify more efficient work techniques and suggest changes that can improve process and procedures.