Roberta Williams
Houston,TX
Summary
Enthusiastic individual who strives on a day to day challenges in any given environment. My previous experience has qualified me to successfully accomplish a myriad of responsibilities. I am a individual who can multi-task; who is an effective communicator-verbally and in writing, with excellent customer service skills. I have performed clerical functions in a confidential manner, with dispute/complaint resolution experience. I am seeking a position where I can excel while given my very best to an employer.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Tyndale USA (Contract) - The Reserve Network
Houston, TX
07.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation.
Data Entry Typist
Allchem Services
Houston, TX
06.2019 - 10.2022
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Supported data entry across departments as requested, switching promptly to new projects.
- Contacted customers via phone or email to address data inquiries.
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Proofread and edited documents to correct errors.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Completed database backups to secure information.
Traffic Control Clerk
VSSI Inc (Temp Agency)/Morris Export Services
HOUSTON, TX
09.2018 - 01.2019
- Communicated with the checkers and packers to ensure that the weights, dims and dunnage were accurate for shipping and billing purposes.
- Prioritized freight movements and dispatched multiple operators for an average of 20 container loads daily to the Ports of Houston.
- Communicated via two-way radio with the drivers
- Used MPact system to create and manage DT's and packing labels.
- Updated driver location and ETA while monitoring the changing location of the drivers.
- Made sure that trucks were not overloaded and that all loads where within standard weight limits for each vehicle.
- Communicated with the customers at the Shipping Ports of Houston informing them of the delivery status and ETA's via telephone or email.
- Contacted shipping ports throughout the Houston area to confirm container pick-up locations, dates and times.
- Received releases for shipment of cargo from coordinators and created labels for checkers to place on outgoing cargo according to customers instruction.
Dispatch Supervisor
MV/First Transit
Houston , Tx
04.2014 - 07.2017
- Communicated effectively with drivers via two-way radio.
- Supervised driver dispatching, route planning and vehicle tracking for over 100+ drivers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Ensure the safety of drivers and riders via communications with the Road Supervisors.
- Report performance issues or concerns with the appropriate management for resolution.
- Communicated with maintenance shop personnel regarding emergency road service.
- Scheduled ex-board drivers to take over routes due to lack of drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Reported delays, accidents or other traffic and transportation situations.
- Identified locations and needs of callers to accurately send assistance.
- Performed other job related duties as assigned.
Underwriter/Application Processor
Merchant Choice Card Services
The Woodland , tx
04.2004 - 02.2009
- Process potential merchant application to set up business with the ability to process credit cards via Mastercard, Visa, American Express and Discover.
- Extensive phone communication with company sales representatives and merchants.
- Requested Dunn & Brad, Accurint, Trans Union, Experian, Personal and Business reports to establish merchants credit worthiness and to conclude with a decision on the application.
- Performed extensive criminal background checks through Black Book Online and Comprehensive reports.
- Reports on prospective merchant and newly-hired sales representatives.
- Request and reviewed bank statements, business financials, tax returns.
- Scheduled training for sales representatives.
Credit Investigator
Chase Financial Bank
Houston , Tx
03.1994 - 07.2000
- Process loan information for RV Motor Home and Mobile Home purchases.
- Reviewed CBI, Experian and Trans Union credit reports.
- Calculated beacon scores credit scores and debt to income ratios.
- Contacted various credit reporting agencies for further investigations to verify bankruptcy, previous loans, outstanding loans.
- Follow-up with companies for status of payments.
- Extensive phone communications with Mobile Home and RV dealers and clients.
- Concluded loan process based upon investigative findings.
Education
GED - General Studies
Elsik High School
1985
Skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Strong organizational skills
- Letters and memos
- Type 65-70 WPM
- Excellent Customer Service Skills
- 10-Key by touch
- Data Entry
Timeline
Customer Service Representative
Tyndale USA (Contract) - The Reserve Network
07.2023 - 03.2024
Data Entry Typist
Allchem Services
06.2019 - 10.2022
Traffic Control Clerk
VSSI Inc (Temp Agency)/Morris Export Services
09.2018 - 01.2019
Dispatch Supervisor
MV/First Transit
04.2014 - 07.2017
Underwriter/Application Processor
Merchant Choice Card Services
04.2004 - 02.2009
Credit Investigator
Chase Financial Bank
03.1994 - 07.2000
GED - General Studies
Elsik High School
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