Roberta Womack
Lithonia,GA
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate multiple systems. Effective in operating within company regulations and important department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
10
10
years of professional experience
Work History
CRC HR Assistant
Ashton Carter/Amazon
Seattle , WA
09.2021 - Current
- Assisted employees who are impacted by Covid-19 with requested time off
- Build trust by providing accurate information while displaying empathy to employees
- Take employee calls, cases and chats transferred by ERC
- Ensure all tasks and decisions are handled within SLA guidelines
- Provided customers with a resolution regarding their claim
- Resolve queries by referring to documentation and standard operating procedures
- Gained HR Generalist knowledge at the Specialist level
- Work closely with leadership to close gaps in our service, including learning gaps and broken processes
- Conduct interviews with employees to identify close contacts for covid -19 cases
- Transfer collected data to other departments regarding identifiable close contacts for covid-19 cases for investigation
Customer Service Representative
Accounting Control Technology Holdings Inc.
Atlanta , GA
07.2012 - 04.2021
- Maintained up-to-date knowledge of product and service changes
- Answered constant flow of customer calls with minimal wait times
- Recommended company products to assist with entergy saving cost, thoroughly explaining details
- Educated customers about billing, electrical and gas supplies and changes in the company policies
- Investigated and resolved customers complaints and inquiries quickly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clerical Office Assistant
Social Security Administration Office
Stone Mountain , GA
03.2011 - 04.2012
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customers information
- Promptly received and forwarded incoming communications such as phone calls, emails and letters to the appropriate staff
- Interacted with customers by phone and email to provide information.
- Completed clerical tasks such as filing documents in the correct order, faxing documents and distributing mail to appropriate company leaders
Education
Business Diploma - Business Administration
Fleet Business School
Annapolis, MD06.1998
Skills
- Inbound and Outbound Calling
- 9 Years Contact Center Experience
- Research SOPs understanding
- Creative Problem Solving
- Customer Complaint Resolution
- Claims Processing
- Excellent Verbal Communication Skills
- HR Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CRC HR Assistant
Ashton Carter/Amazon
09.2021 - Current
Customer Service Representative
Accounting Control Technology Holdings Inc.
07.2012 - 04.2021
Clerical Office Assistant
Social Security Administration Office
03.2011 - 04.2012
Business Diploma - Business Administration
Fleet Business School
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