Roberta Wright
Murfreesboro,TN
Summary
I have been a customer service rep for 35 years 1st with south central bell For 7 years we can tell customer satisfaction With bell's house services and I was a level supervisor for 5 years I started with McKesson's specialty in 1995 As a compliance specialist DEA compliance specialist For 22 years and high touch customer service rep for 5 years.
Overview
36
36
years of professional experience
Work History
Customer Service Specialist
McKesson
06.1995 - 12.2022
- Maintained and managed customer files and databases.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Elrick And Lavidge
04.1987 - 04.1995
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved accounting, service and delivery concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
Associate Of Business Administration - High Touch Sec
Barnell College
105 West End Avenue08.1986
Skills
- Customer Service
- Excellent Written and Oral Communication
- I was DEA compliance specialist or 22 years with McKesson specialty Which Intel process pro processing control to drug request for medical facility and stay complains with the DEA process for those orders
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- In the 27 years I was with the McKesson I won2 customer service reps of the year rewards.
Timeline
Customer Service Specialist
McKesson
06.1995 - 12.2022
Customer Service Associate
Elrick And Lavidge
04.1987 - 04.1995
Associate Of Business Administration - High Touch Sec
Barnell College
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