ROBERTA A CARMACK
Spokane Valley,WA
Summary
Professional with solid experience in customer support, adept at resolving inquiries efficiently and enhancing customer satisfaction. Known for strong team collaboration and adaptability to changing needs, consistently delivering reliable results. Skilled in communication, problem-solving, and multi-tasking, with focus on meeting and exceeding performance goals. Recognized for positive attitude and effective interaction with diverse customers.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Bread Financial
03.2022 - Current
- Problem solving
- Taking phone payments
- Educating customer while showing empathy to callers
- Working with Supervisors and independently
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Alliance Data
12.2021 - Current
- Educating customer while showing empathy to callers
- Working with Supervisors and independently
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative/Scheduling
Croach
09.2018 - 12.2021
- Problem solving
- Showing empathy for customers
- Scheduling routes for technicians
- Working with Supervisor, independently
- Incoming calls along with customer chats
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
T-Mobile Telesales
Qualfon
09.2017 - 08.2018
- Inbound chats
- Outgoing sales calls
- Making sure customer gets what works best for them
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Representative
Qualfon
09.2015 - 09.2017
- For zulily.com
- Answering phones
- Customer inquiries
- Problem solving
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Health Aide/Certified Nursing Assistant
Family Home Care
04.2009 - 10.2015
- Providing assistance to elderly in their homes
- Improved patient well-being by providing compassionate and attentive personal care.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Basic computer skills -
Interface Computer School
Spokane Valley WA01.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Payment Processing
Timeline
Customer Service Representative
Bread Financial
03.2022 - Current
Customer Service Representative
Alliance Data
12.2021 - Current
Customer Service Representative/Scheduling
Croach
09.2018 - 12.2021
T-Mobile Telesales
Qualfon
09.2017 - 08.2018
Customer Service Representative
Qualfon
09.2015 - 09.2017
Home Health Aide/Certified Nursing Assistant
Family Home Care
04.2009 - 10.2015
Basic computer skills -
Interface Computer School
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