Roberta A Coker
Santa Rosa,CA
Summary
Hardworking with outstanding customer service, multi-tasking and time management abilities.
- Excellent communication, interpersonal, and teaching skills
- Quickly establishes rapport, builds credibility, and works effectively with persons of all ages, diverse backgrounds and personalities
- Ensures outstanding customer service through continual emphasis on positive staff interaction, communication, and attention to detail
- Consistently motivates staff and can execute special events for up to 375 people under intense public scrutiny
- Facilitates impartial problem solving and capable of fair and unbiased conflict resolution
Overview
24
24
years of professional experience
Work History
Culinary Arts Instructor
Not Just A Cooking Class! / Self Employed
Santa Rosa, CA
01.2024 - Current
- Develop and implement lesson plans that incorporate culinary techniques, safety, and nutrition.
- Demonstrate advanced knowledge of a wide variety of cooking methods and cuisines.
- Instruct students on nutrition, presentation, science and taste of both classical and contemporary cuisine.
- Plan in-class activities, discussions and lectures to increase student comprehension and participation.
Essential Oil Educator
Self-employed / doTERRA International, LLC
Pleasant Grove, UT
11.2013 - Current
- Present hands-on educational classes and workshops about essential oils and their uses
- Provide accurate, honest and transparent answers to customer and prospective customer queries
- Educate those interested in how the business end of doTERRA works and can work for them
- Share the meaningful, healing and philanthropic work that doTERRA is associated with around the globe
Prior Related Experience
Various Hospitality Industry Employers
San Francisco Bay Area, CA
01.2008 - Current
- Mastered and trained others in the art of positive customer service, customer interface, and a customer first attitude
- Successfully provided verbal, written, and technical assistance when necessary
- Demonstrated dependability, pride in a job well done, and modeled punctuality
- Capably provided team building and problem solving characteristics as well as displaying well-developed interpersonal skills including sensitivity, emotional maturity, a strong work ethic, plus patience and flexibilty
Master Teacher, Mentor, Coach, Consultant
Self-employed
Santa Rosa, CA
01.2000 - Current
- Advise clients with compassion and confidence, so as to produce the desired beneficial results of creating greater self-awareness, self-responsibility and self-understanding as well as provide life direction, guidance, and greater life meaning
- Perform all tasks necessary for creating a successful sole proprietorship including marketing/advertising, record keeping, accounting, client follow-up/engagement, and counseling
- Create and perform presentations to educate and enlist interest of prospective clients/students for successfully taught personal growth classes
- Provide mentorship and tutoring for students
Education
Certified Cook - Culinary Arts
American Culinary Federation/College of San Mateo
San Mateo, CA03-1994
Various Sustainability Classes - Irrigation, Gray Water, Rain Harvesting, Etc.
City of Santa Rosa
Santa Rosa, CACoaching Fundamentals Certification - Personal Life Coaching
Coaches Training Institute
San Rafael, CA4 Year Program - Hotel And Restaurant Management
California State Polytechnic University, Pomona
Pomona, CASkills
- Active Listening
- Excellent Work Ethic
- Customer Service
- Friendly, Positive Attitude
- People Skills
- Reliable & Trustworthy
- Training, Teaching & Development
- Team Management
- Relationship Building
- Team Building
- Problem Resolution
- Planning & Organizing
Timeline
Culinary Arts Instructor
Not Just A Cooking Class! / Self Employed
01.2024 - Current
Essential Oil Educator
Self-employed / doTERRA International, LLC
11.2013 - Current
Prior Related Experience
Various Hospitality Industry Employers
01.2008 - Current
Master Teacher, Mentor, Coach, Consultant
Self-employed
01.2000 - Current
Certified Cook - Culinary Arts
American Culinary Federation/College of San Mateo
Various Sustainability Classes - Irrigation, Gray Water, Rain Harvesting, Etc.
City of Santa Rosa
Coaching Fundamentals Certification - Personal Life Coaching
Coaches Training Institute
4 Year Program - Hotel And Restaurant Management
California State Polytechnic University, Pomona
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