Roberta Stagg
Mattapan,MA
Summary
Hard working employee with excellent customer service skills, multitasking, Data Entry and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a remote part time position.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Coordinator II Director
Lemuel Shattuck Hospital
Jamaica Plain, MA
04.2004 - 12.2021
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations were met.
- Scheduled appointments for Department of Corrections and House of Corrections daily. Reported daily to sites of clients No Show and cancellations.
- Prepared statistical reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Entered daily charges for inpatient and outpatient services in Meditech.
- Worked daily with abstraction modules in Meditech system. Researched and merged duplicate accounts to ensure patient care was met.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Worked efficiently with Help Desk staff daily to ensure daily operations were met.
- Maintained daily reports to improve daily operations and patient care.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Collected data and created reports for physicians on specific patient care areas.
- Facilitated cross-departmental collaboration with doctors, nurses, and technicians to meet clinic objectives and deadlines.
Program Coordinator I Supervisor
Lemuel Shattuck Hospital
Jamaica Plain, MA
01.1997 - 03.2004
- Supervised staff in Admissions, Registration, Financial Counseling, and Appointments.
- Core Team Leader in Meditech of Community Scheduling, Admissions, and Abstracting modules in Meditech.
- Worked closely with physicians in 27 specialty services to create their template schedules in the hospital HIS system for patient scheduling.
- Served as a liaison between external organizations.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Prepared reports on progress towards program goals for management review.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
EDP Operator III Financial Counselor
Lemuel Shattuck Hospital
Jamaica Plain, MA
09.1993 - 01.1997
- Implemented hospital's Financial Counseling assistance program.
- Created sliding scale fees using Hill Burton Act.
- Created training materials for staff.
- Assisted clients with applying for free care using the Federal Poverty Guidelines.
- Assisted clients with filling out and filing various Mass Health applications.
- Kept abreast of changes in technology related to job duties through continuing education courses.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Liaison with Utilization Review, Social Services, Patient Accounts to ensure that all clients received financial services.
- Created Access database to monitor all inpatient admissions and financial status of each case. Created reports for hospital administration, social services, Utilization Review, and Patient Accounts.
- Held monthly meetings with appropriate departments.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA06-1985
Skills
- Ability to Multi-Task
- Quick Learner
- Microsoft Office Word, Excel, Power Point, Access , Outlook
- Oracle Program
- PACE
- IMS inmate management system
- CAC certified application counselor for five years
- Medicaid Management Information System ( MMIS)
- Excellent Time Management Skills
- NEHM
- Meditech
- 10years of Data Entry experience
- Customer service skills include working with all populations such as Shelters,Department of Corrections,Department of Mental Health ,Department of Public Health and Substance Abuse Programs
Certification
- Working with upset customers
- Thrive at work anywhere
- Mistakes you should avoid at work
- Overcome overthinking
- Communication Tips
- Having Difficult Conversations
- Demonstrating Accountability as a Leader
- Leadership Foundations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home option4-day work weekFlexible work hoursQuote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Program Coordinator II Director
Lemuel Shattuck Hospital
04.2004 - 12.2021
Program Coordinator I Supervisor
Lemuel Shattuck Hospital
01.1997 - 03.2004
EDP Operator III Financial Counselor
Lemuel Shattuck Hospital
09.1993 - 01.1997
High School Diploma -
West Roxbury Academy
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