Dentrix, Softdent, Excel, Word, PowerPoint, Data Entry, Multi Phone Lines, Shipping & Receiving
Roberta ~ (Bobbi) Gerdes
Tucson,AZ
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction and offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Skilled Dental Assistant with experience and training necessary to assist with various Dental procedures and chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Reliable Dental Assistant with 20+ years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with 4 handed -procedures, setting up exam rooms, taking dental radiographs, Pour and trim models. Team-focused with commitment to providing exceptional care to all patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
State Of Arizona
03.2023 - 11.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Cashier Team Lead
Miller's Fresh Foods
03.2022 - 10.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Pediatric Dental Assistant
Comfort Dental For Kids
08.2017 - 08.2019
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Enhanced office efficiency by maintaining accurate patient records and scheduling appointments according to dentist availability.
- Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Collaborated with dental team members for seamless coordination of care for pediatric patients.
- Reduced appointment cancellations by implementing reminder calls and follow-up emails, improving overall schedule management.
Head Dental Assistant /Front Desk Receptionist
Dr. Bruce Kinder D.D.S.
06.2017 - 06.2017
- Enhanced patient comfort by providing gentle and efficient dental care during procedures.
- Assisted dentist in performing complex dental surgeries, ensuring precision and patient safety.
- Improved office efficiency by maintaining organized and well-stocked dental supplies for daily use.
- Contributed to the successful treatment of patients with diverse dental needs through effective collaboration with the dental team.
- Facilitated smooth patient flow by managing appointment scheduling and coordinating timely check-ins and checkouts.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Dental Assistant
Dr. Collis Johnson
05.2016 - 12.2016
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Legal Assistant
Stout Street Foundation
11.2014 - 05.2016
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
Education
Certificate ~ CDA - Dental Assisting
Apollo College / Pima College
Tucson, AZ03.1992
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ06.1987
Skills
- Policy Enforcement
- Flexible Schedule
- Cashier Training
- POS System Operation
- Heavy Lifting
- New Hire Training
- Customer Service
- Store Opening and Closing
- Shift Scheduling
Certification
CDA Certificate ~ 1992
Radiology Certificate ~ 1992
CPR Certification ~ up to date exp. 8 - 2024
Websites
Timeline
Home Health Caregiver
State Of Arizona
03.2023 - 11.2023
Cashier Team Lead
Miller's Fresh Foods
03.2022 - 10.2022
Pediatric Dental Assistant
Comfort Dental For Kids
08.2017 - 08.2019
Head Dental Assistant /Front Desk Receptionist
Dr. Bruce Kinder D.D.S.
06.2017 - 06.2017
Dental Assistant
Dr. Collis Johnson
05.2016 - 12.2016
Legal Assistant
Stout Street Foundation
11.2014 - 05.2016
Certificate ~ CDA - Dental Assisting
Apollo College / Pima College
High School Diploma -
Palo Verde High Magnet School
CDA Certificate ~ 1992
Radiology Certificate ~ 1992
CPR Certification ~ up to date exp. 8 - 2024
Software
References
References available upon request.
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