Summary
Overview
Work History
Education
Skills
Volunteer, Hobbies, and Intrests
Timeline
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Roberta Albaugh

Roberta Albaugh

Freeport,PA

Summary

To find a career that can use my talents to help others and the community. Experienced non-medical Care Provider offering 2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Caregiver

Home Instead Senior Care
09.2017 - 01.2019
  • Clearances for elderly to children l specialty in dementia and Alzheimer's clients l hospice certification l elderly care certification
  • Caregiver of the month for February and Caregiver Angel of the Year
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Maintained strong connections within caregiver community to gain continuous knowledge
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Recognized and reported abnormalities or changes in patients' health status to case manager

Head Cashier/ Keyholder/Assistant Manager

Dollar General
10.2016 - 09.2017
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Received and processed customer payments
  • Educated employees on register use, merchandising, and customer service
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Processed both cash and card purchases and returns
  • Facilitated and logged store opening, closing, and shift changes
  • Mentored new team members on sales software system operation
  • Taught employees fundamentals of register use, merchandise scanning and customer service
  • Helped customers complete purchases, locate items, and join reward programs
  • Maintained stock to meet expected customer demand
  • Set and updated employee schedules to fulfill gaps based on expected customer demands
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
  • Maintained and updated security protocols for front desk operations
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Resolved escalated customer disputes with special actions such as discounts
  • Reconciled daily totals to maintain balanced and compliant ledgers
  • Led cashiers and associates in providing thoughtful customer service
  • Helped management develop employee improvement plans and motivate team members to continually improve
  • Alleviated customer service needs with policy-appropriate solutions

Cashier

Sam's Club
11.2005 - 11.2016
  • Ordering, Receiving, Stock shelves Bookkeeping, Training and evaluate associate's performance lifting, bending up to 40lbs, scheduling and supervisor.
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Performed cash, card and check transactions to complete customer purchases
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
  • Built relationships with customers to encourage repeat business
  • Worked with floor team and managers to meet wide range of customer needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Handled cash with high accuracy and took care to check bills for fraud
  • Operated cash register to record transactions accurately and efficiently
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Used POS system to enter orders, process payments and issue receipts
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences

Member Service Associate / Supervisor

01.2014 - 01.2016
  • Customer Service Desk, Computer, Answering Service, Refunds, Backup Frontend, Café, and Team Leads, and Club Managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Developed, implemented and collated customer satisfaction surveys for improved insight
  • Sought ways to improve processes and services provided
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Implemented and developed customer service training processes
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Delivered prompt service to prioritize customer needs
  • Verified customer identification and documentation for compliant transactions
  • Created and maintained detailed database to develop promotional sales
  • Cross-trained and provided backup support for organizational leadership
  • Maintained up-to-date knowledge of product and service changes
  • Promptly responded to inquiries and requests from prospective customers
  • Trained new personnel regarding company operations, policies and services
  • Investigated and resolved customer inquiries and complaints quickly
  • Cross-sold bank services and products to uplift customer investments
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Managed timely and effective replacement of damaged or missing products
  • Developed and updated databases to handle customer data
  • Recommended specific products and services in alignment with individual needs, requirements and specifications
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
  • Maintained and managed customer files and databases
  • Cross-trained and backed up other customer service managers
  • Educated customers about billing, payment processing and support policies and procedures
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Resolved customer issues through thorough dispute investigation
  • Handled complaints with prompt, courteous service to uphold professional reputation
  • Responded proactively and positively to rapid change
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Resolved concerns with products or services to help with retention and drive sales
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
  • Generated account activity reports to identify upgrade and sales opportunities
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Café Team Lead

01.2011 - 01.2014
  • Scheduling, Inventory, Ordering, Customer Service, Marketing, Pizza Prep, Frozen Dough Training, evaluate of Associates, Stocking, and receiving and Hazmat Trainor
  • Organized and detail-oriented with a strong work ethic
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Identified issues, analyzed information and provided solutions to problems
  • Gained strong leadership skills by managing projects from start to finish
  • Worked effectively in fast-paced environments
  • Proved successful working within tight deadlines and a fast-paced environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Paid attention to detail while completing assignments
  • Delivered services to customer locations within specific timeframes
  • Ran errands and provided general office support in a professional environment
  • Proven ability to develop and implement creative solutions to complex problems
  • Passionate about learning and committed to continual improvement
  • Managed time efficiently in order to complete all tasks within deadlines
  • Developed strong communication and organizational skills through working on group projects
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Learned and adapted quickly to new technology and software applications
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Volunteered at local community organizations, providing assistance with day-to-day operations

Member Service Associate / Backup Supervisor

01.2009 - 01.2011
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Successfully handled high volume of inbound calls.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Led team of representatives servicing \ customers.
  • Updated system information with customer and plan details, payments or other relevant information.

Business Marketing Representative

01.2008 - 01.2009
  • Customer Service, Business Sales, Group Sales
  • Tracked key performance indicators to measure success of campaigns
  • Identified appropriate marketing channels and target customers for campaigns
  • Created and implemented customer loyalty programs to increase customer retention and loyalty
  • Tracked key metrics and developed spreadsheets and data models
  • Strengthened outreach by coordinating events to maximize marketing initiatives
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals
  • Created and distributed surveys for data collection and analysis
  • Managed campaigns for various clients that consistently exceeded sales goals
  • Researched and evaluated potential new markets and products
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers
  • Assembled reports and presentations to share insights and recommendations with stakeholders
  • Created and launched campaigns across digital and traditional channels to drive sales
  • Generated reports to support development and implementation of marketing plans
  • Attended industry events and trade shows to promote brand and build relationships with potential customers
  • Collaborated with cross-functional teams to develop and implement market research strategies
  • Collaborated with design team to create visuals for various marketing campaigns
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts

Member Service Associate/

COS
01.2007 - 01.2008
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Generated account activity reports to identify upgrade and sales opportunities.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier / Backup Member Service Desk

01.2006 - 01.2007
  • Register, Transfer and Lift Product up to 25lbs, Refunds, Up Sale Memberships and Credit
  • Handled cash with high accuracy and took care to check bills for fraud
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects
  • Built relationships with customers to encourage repeat business
  • Tallied cash drawer at beginning and end of each work shift
  • Worked with floor team and managers to meet wide range of customer needs
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Welcomed customers and helped determine their needs
  • Identified and resolved discrepancies and errors in customer accounts
  • Processed refunds and exchanges in accordance with company policy
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences
  • Helped customers complete purchases, locate items, and join reward programs
  • Upsold additional products and services to customers, increasing revenue
  • Used POS system to enter orders, process payments and issue receipts
  • Addressed customer needs and made product recommendations to increase sales
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Greeted customers entering store and responded promptly to customer needs
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads

Lead Check Out Supervisor/ Lead

COS
01.2005 - 01.2006
  • Scheduling, Training and Evaluation of Cashiers, Door greeters, Cart Partners, and COS
  • Set up break schedules for cashier, door greeters, Cos, and Cart Partners and Member Service Desk]-CROSSTRAINED
  • Bakery Wrapper, Cake Decorating, Home Meal Solutions, Meat Wrapping, Produce, Optical Department, Jewelry Department, Zoning, HBA, Grocery, Freezer, Cooler, Clothes, Gas Station, Carts and Door Greet

Assistant Manager/ Customer Service Office

01.2003 - 01.2005
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained and managed customer files and databases.
  • Defined clear targets and objectives and communicated to other team members.

Bilo Foods/Penn Traffic
01.2000 - 01.2005
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained and managed customer files and databases.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Created customer support strategies to increase customer retention.

Head Cake Decorator /Bakery Associate / Deli associate

01.2000 - 01.2003
  • Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Coordinated services under supervision of lead baker.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

Walt Disney World
01.1999 - 01.2000
  • Animal Kingdom Park][Trained all new cast members in ODF Dept., Money Handling, Merchandising, Selling, loading, and filling carts
  • Food Preparations in all Kiosks threw out the Park]
  • Resolved problems, improved operations and provided exceptional service
  • Passionate about learning and committed to continual improvement
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
  • Strengthened communication skills through regular interactions with others
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Identified issues, analyzed information and provided solutions to problems
  • Volunteered at local community organizations, providing assistance with day-to-day operations
  • Worked well in a team setting, providing support and guidance
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Manager of Bakery/ Meat/ Produce/ Hot Foods, Cake decorator

Detty,s Cardinal Foods
01.1993 - 01.1999
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Managed material inventory and ordered new materials when needed.
  • Maintained and controlled inventory of baked goods.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.

Car Seat Inspector

Greenfield Research
01.1994 - 01.1996
  • Address reported equipment failures or violations regarding vehicle operations, investigated accidents and drafted detailed reports.
  • Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
  • Entered condition of vehicle interior, tires, frame and mechanical components.
  • Performed low-pressure fuel evaluative tests (LPFET) to test for harmful emissions from vehicles without onboard diagnostics (OBD) equipment.
  • Attended meetings to share and receive job-related information and complete training requirements.

Bakery/ Deli Associate

Detty's Cardinal Foods
01.1993 - 01.1994
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Created appealing food arrangements for party trays and specialized orders.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.

Pizza and Sub Chef

Domino's Pizza
01.1989 - 01.1994
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Identified inefficiencies leading to improved productivity.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Fostered positive working environment through effective communication and time management.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Learned new menu offerings and options easily to assist customers with selecting items.

Assistant Manager

Family Dollar
01.1992 - 01.1993
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed strategy to increase sales and drive profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bakery Associate, Cake Decorator, Donut Prep, Cashier

Uhl's IGA
01.1991 - 01.1993
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Adhered to procedures in preparing food items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated services under supervision of lead baker.
  • Answered questions about store policies and addressed customer concerns.
  • Decorated pastries and cakes using colorful icings and piping techniques.
  • Restocked and organized merchandise in front lanes.

Sales Associate/ Keyholder

Wilcar Sundries
01.1991 - 01.1992
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Answered customer questions about sizing, accessories, and merchandise care.

Head Cashier

Ameristop
01.1989 - 01.1992
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Facilitated and logged store opening, closing, and shift changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock to meet expected customer demand.

Education

Cake Decorating and Meal Course, Marching Band Chef Certification. Plus Serv-Safe Certified - Culinary/Business, Accounting

Ohio University
1991

Graduated - Music And Business And College Prep

Grove City High School
Grove City, OH
06.1989

associate degree - undefined

I.C.S
1989

Skills

  • Client Documentation
  • Progress Documentation
  • Companionship and Emotional Support
  • Case Management
  • Meal Planning and Preparation
  • Community Integration
  • Grocery Shopping
  • Report Creation
  • Customer Relations
  • Speaking Clearly
  • Team Leadership
  • Business Planning
  • Project Management
  • Staff Management
  • Sales and Marketing
  • Verbal and Written Communication

Volunteer, Hobbies, and Intrests

Member of Freeport United Methodist Church

Volunteered with the Freeport Senior High Music Dept

Bible Study with the Srader Grove Presbyterian Church

Member of FAMBA

Former Sunday School Teacher

Grew up in the Nazarene Church (father was an ordained Minister)

Former Choir Member

Former Evangelistic Singer

Help with Mentally Challenged and Elderly Adults

Help Senior at the Freeport High Rise

Babysit friends grand kids on occasion














Timeline

Caregiver

Home Instead Senior Care
09.2017 - 01.2019

Head Cashier/ Keyholder/Assistant Manager

Dollar General
10.2016 - 09.2017

Member Service Associate / Supervisor

01.2014 - 01.2016

Café Team Lead

01.2011 - 01.2014

Member Service Associate / Backup Supervisor

01.2009 - 01.2011

Business Marketing Representative

01.2008 - 01.2009

Member Service Associate/

COS
01.2007 - 01.2008

Cashier / Backup Member Service Desk

01.2006 - 01.2007

Cashier

Sam's Club
11.2005 - 11.2016

Lead Check Out Supervisor/ Lead

COS
01.2005 - 01.2006

Assistant Manager/ Customer Service Office

01.2003 - 01.2005

Bilo Foods/Penn Traffic
01.2000 - 01.2005

Head Cake Decorator /Bakery Associate / Deli associate

01.2000 - 01.2003

Walt Disney World
01.1999 - 01.2000

Car Seat Inspector

Greenfield Research
01.1994 - 01.1996

Manager of Bakery/ Meat/ Produce/ Hot Foods, Cake decorator

Detty,s Cardinal Foods
01.1993 - 01.1999

Bakery/ Deli Associate

Detty's Cardinal Foods
01.1993 - 01.1994

Assistant Manager

Family Dollar
01.1992 - 01.1993

Bakery Associate, Cake Decorator, Donut Prep, Cashier

Uhl's IGA
01.1991 - 01.1993

Sales Associate/ Keyholder

Wilcar Sundries
01.1991 - 01.1992

Pizza and Sub Chef

Domino's Pizza
01.1989 - 01.1994

Head Cashier

Ameristop
01.1989 - 01.1992

Cake Decorating and Meal Course, Marching Band Chef Certification. Plus Serv-Safe Certified - Culinary/Business, Accounting

Ohio University

Graduated - Music And Business And College Prep

Grove City High School

associate degree - undefined

I.C.S

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