Roberta Jeannie Ghosio
Tuxedo Park
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Parts and Service Director
Orange County BMW
10.2022 - Current
- Launch online booking systems for greater convenience while increasing appointment bookings significantly.
- Lead a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Improved customer satisfaction by streamlining parts and service department processes.
- Enhance customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborate with sales team to drive revenue growth from parts and service operations.
- Establish a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Increase efficiency in the parts inventory management system for optimized workflow.
- Evaluate employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Reduce operating costs through strategic resource allocation and process improvements.
- Monitor key performance indicators to identify areas for improvement and implement corrective actions.
- Boost department profitability with effective pricing strategies and cost control measures.
- Develop strong relationships with suppliers, resulting in cost savings and faster delivery times.
Parts Manager/ Assistant Service Manager
Orange County BMW
11.2013 - 10.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Managed the budget for the wholesale parts department, ensuring that expenditures remained in line with overall company goals while still allowing for necessary investments in technology and infrastructure.
- Organized special events, promotions, and trade shows to showcase products and drive increased interest from potential buyers.
- Conducted regular training sessions for staff members on product knowledge, enhancing their ability to serve customers effectively and professionally.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Service Advisor
Orange County BMW
06.2009 - 11.2013
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Sales Assistant
Englewood Jaguar
03.2001 - 05.2008
Service Coordinator
Prestige Lexus
05.1998 - 03.2001
Education
No Degree - Dental
New York University
New York, NYHigh School Diploma -
Ramsey High School
Ramsey, NJ06.2000
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Goal-Oriented
- Workflow Management
Timeline
Parts and Service Director
Orange County BMW
10.2022 - Current
Parts Manager/ Assistant Service Manager
Orange County BMW
11.2013 - 10.2022
Service Advisor
Orange County BMW
06.2009 - 11.2013
Sales Assistant
Englewood Jaguar
03.2001 - 05.2008
Service Coordinator
Prestige Lexus
05.1998 - 03.2001
No Degree - Dental
New York University
High School Diploma -
Ramsey High School
Similar Profiles
Nicole FerraroNicole Ferraro
Office Manager at Orange County BMWOffice Manager at Orange County BMW
Robert FrankeRobert Franke
BMW Technician at Wide World of Cars BMWBMW Technician at Wide World of Cars BMW
Brenda HandyBrenda Handy
Administrative Assistant at Orange County Board Of County CommissionersAdministrative Assistant at Orange County Board Of County Commissioners
Nicole RamosNicole Ramos
Freelance Producer ⎮ Event Coordinator at Jaaamz ProductionsFreelance Producer ⎮ Event Coordinator at Jaaamz Productions
Laurie CiullaLaurie Ciulla
Content Writer at Debi Plasker - The Hobbit Door HouseContent Writer at Debi Plasker - The Hobbit Door House