Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Allen Hughes Jr

Columbia,SC

Summary

Dynamic Office Manager with a proven track record at Austin Bruce State Farm, excelling in client support and operational efficiency. Skilled in implementing policies that enhance workflow and reduce errors, while fostering strong team collaboration. Recognized for exceptional organizational abilities and a commitment to delivering outstanding customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

Austin Bruce State Farm
02.2023 - Current
  • Coordinated daily office operations to enhance workflow efficiency.
  • Managed scheduling and appointment systems for improved client service.
  • Developed and implemented office policies to streamline processes and reduce errors.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Educated clients on policy options and benefits, enhancing understanding of coverage.
  • Collaborated with underwriting teams to clarify risk assessments and expedite approvals.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Managed 50-75 incoming calls daily while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Assisted walk-in customers with timley and professional accuracy
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.

Office Manager

Wilson's Refrigeration and Air
06.2018 - 02.2023
  • Oversaw inventory management, ensuring adequate supplies and equipment availability.
  • Trained new staff on office procedures and software systems for effective onboarding.
  • Facilitated communication between departments to support collaborative projects and initiatives.
  • Analyzed office performance metrics to identify areas for operational improvement.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed scheduling and appointment systems for improved client service.

Customer Service Team Lead

Whole Foods Market Inc
09.2012 - 09.2016
  • Trained and mentored new team members on best practices and company policies.
  • Analyzed customer feedback to identify trends and implement process improvements.
  • Resolved escalated customer issues, ensuring timely resolutions and maintaining loyalty.
  • Facilitated regular team meetings to discuss challenges, share updates, and celebrate successes.
  • Trained and mentored new cashiers on best practices and customer service techniques.
  • Monitored team performance metrics, providing feedback to improve service quality and operational efficiency.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Supervised daily cash operations, ensuring accurate transactions and adherence to company policies.

Education

High School Diploma -

St. George High School
Saint George, SC
06-1996

Skills

  • Client support
  • Office management
  • Strong organizational abilities
  • Administrative support

Certification

  • Licensed Insurance Producer - Property & Casualty, Life and Health

Timeline

Office Manager

Austin Bruce State Farm
02.2023 - Current

Office Manager

Wilson's Refrigeration and Air
06.2018 - 02.2023

Customer Service Team Lead

Whole Foods Market Inc
09.2012 - 09.2016

High School Diploma -

St. George High School

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