Roberta Johnson

• Achieved successful payment resolutions by negotiating payment arrangements with members
• Collected on delinquent accounts to reduce overdue balances.
• Achieved performance goals on consistent basis.
• Negotiated payment plans with members to prevent accounts from entering collections.

• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Established rapport with new clients to increase satisfaction and loyalty.
• Explain how our products work to better service our customers
• Taking credit card and loan payments
• Setting up online account

• Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
• Prepared foods like lettuce and tomatoes to assist cooks meet turnaround times on orders.
• Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Restocked and cleaned restroom each hour to keep facilities neat and inviting for all guests.

• Greeted customer and provide excellent customer service.
• Cross-trained with service and food prep.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Cleaned and organized the store, including the checkout desk and display.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended internet and cable service to customers, thoroughly explaining details.
• Regularly exceeded daily sales and product add-on quotas.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Operated a cash register for cash, check and credit card transactions with accuracy.

Operated the drive-through window and sales register quickly and efficiently.

• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Food prep
• Line grill cook
• Greeting customer as they walk in
• Taking orders
• Crew trainer

• Stocked and replenished merchandise per store merchandising layouts.
• Operated a cash register for cash, check and credit card transactions with accuracy.
• Handled all customer's relations issues in a gracious manner and in accordance with company policies.
• Welcomed customer into the store and helped them located items.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.