Roberta Marie Getz
Largo,FL
Summary
Very physically abled, detailed oriented, many years of experience doing manuel labor while delivering exceptional service and fostering positive interactions.
Experienced with teamwork, and multitasking.
Utilizes effective communication and problem-solving abilities to enhance customer experiences.
Track record of maintaining clean and organized work environment.
Overview
21
21
years of professional experience
Work History
Restaurant Team Member
Sweet Tomatoes
08.2016 - 05.2020
- Provided exceptional customer service by welcoming guests and addressing inquiries promptly.
- Used proper techniques to prepare food and ingredients.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment consistently.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Learned menu items thoroughly to provide informed recommendations to customers.
- Adapted quickly to changing priorities and tasks in a fast-paced environment.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Food Service Worker
Sodexo USA
02.2008 - 06.2015
- Prepared and served food items in accordance with safety and hygiene standards.
- Operated kitchen equipment and maintained cleanliness to support efficient food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Set up and broke down food service lines quickly to maintain service flow.
Front Desk Receptionist
YMCA
03.2004 - 10.2007
- Greeted guests at front desk and engaged in pleasant converstations while managing check-in process
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for facility reservations, optimizing usage of resources.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Coffee Barista
Spinelli Coffee Co.
09.1999 - 07.2001
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Arts - General Studies
Eastern Michigan University
Ypsilanti, MIBachelor of Arts - Graphic Design
Center For Creative Studies
Detroit, MI05-1998
Skills
- Customer service
- Inventory management
- Safety compliance
- Cash handling
- Equipment operation
- Communication skills
- Fast-paced environment adaptability
- Cleanliness standards
- Verbal and written communication
- Strong work ethic
- Memory retention
Timeline
Restaurant Team Member
Sweet Tomatoes
08.2016 - 05.2020
Food Service Worker
Sodexo USA
02.2008 - 06.2015
Front Desk Receptionist
YMCA
03.2004 - 10.2007
Coffee Barista
Spinelli Coffee Co.
09.1999 - 07.2001
Bachelor of Arts - General Studies
Eastern Michigan University
Bachelor of Arts - Graphic Design
Center For Creative Studies