Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Intern
Robert B Hensley

Robert B Hensley

Leadership
Rainier,WA

Summary

Team oriented individual motivated by building and leading a team of goal driven personnel who enjoy enhancing customer service. A leader with exceptionally strong integrity, honesty, fairness, and the ability to evaluate and resolve any complexities presented. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

WESTERN REGION LEADERSHIP

ICE, INC
07.2021 - 07.2023
  • Evaluate processes of daily branch operations and develop strategies to optimize facility operations to improve delivery of quality foundation equipment in efficient and timely manner based on demands from sales team
  • Hire and direct field service technicians and insure knowledge and understanding of product line
  • Work directly with customers on service related issues to minimize down time
  • Work closely with corporate entities to streamline AR/AP processes, maintain adequate parts inventory, perform cycle counts, and coordinate inter-company transfers of parts and equipment
  • Support sales staff on equipment needs and meet equipment readiness deadlines
  • Make sales calls (cold and scheduled) and field service support calls for 14 US states and 2 Canadian provinces
  • Perform multiple trade show mobilizations and demobilization's, i.e.; CONEXPO, ADSC, PDCA, etc.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.

BRANCH OPERATIONS AND FACILITIES MANAGER

ICE, INC
01.2018 - 07.2021
  • Manage branch operations for 10 ICE facilities throughout US insuring personnel have proper tools and equipment on hand to perform service and maintenance of heavy deep foundation equipment product line exclusively powered with CAT Industrial power
  • Assist branch personnel in procurement and proper maintenance of yard support equipment, I.e., forklifts, cranes, vehicles, and specialty tools inherent to job.
  • Performed monthly compliance checks.
  • Coordinate and assist branch managers with maintenance and repairs of permanent structures at branch locations
  • Assist company principals in addressing personnel conflict at branch level.
  • Assessed employee performance and developed improvement plans.

MANAGING DIRECTOR FIELD OPERATIONS

HH SEISMIC, LLC
06.2012 - 01.2018
  • Manage field personnel in deployment and maintenance of 425+ node data acquisition system
  • Plan and provide procurement, logistics, and deployment of field support equipment
  • Oversee all aspects of movement, maintenance, and operation of Seismic Hammer system in safe and efficient manner.
  • Met with senior management to determine needs and develop roadmaps.
  • Implemented and maintained high standards of quality in all areas.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Contributed to maintenance of 90+% operating efficiency on all job sites.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Led 7 field representatives in delivering quality, on-time and cost-effective client objectives.

OTR DRIVER

DORTON’S MOBILE SERVICE, INDIAN TRAIL
03.2010 - 12.2014
  • Perform driver responsibilities to include load placement/securement, transport, and unloading of various types freight; concentrating mostly on heavy earth-moving and deep foundation equipment.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maximized load safety by balancing, securing, and weighing products.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

SENIOR FIELD TECHNICIAN

Terralliance
04.2008 - 04.2009
  • Maintain and collaborate on seismic sources and data acquisition systems for oil and gas exploration.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Liaised with internal departments to optimize productivity and efficiency.

BRANCH SERVICE MANAGER

CONSTRUCTION EQUIPMENT
03.1998 - 03.2008
  • Oversee and perform manufacturer, maintenance, and repair of deep foundation equipment to include diesel, hydraulic power units (exclusively CAT powered) and vibratory pile drivers
  • Provide field service, equipment set-up, and training to deep foundation contractors throughout US.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Organized schedules to adequately cover routine business demands as well as special periods of high demand such as field service calls.

FIELD TECHNICIAN

TMEC, Inc.
03.1996 - 03.1998
  • Install and maintain wash water reclaim/recycle systems throughout Southeast.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.

Combat Signaler/Heavy Equipment Operator

US ARMY RESERVE
07.1991 - 07.1996
  • Training in Communications and Heavy Equipment Operations
  • Deployments include Kentucky, North Carolina, Georgia, Tennessee, and Egypt.
  • Operated machining equipment safely with team of operators.

MILLWRIGHT

JBC SERVICES, Inc.
06.1993 - 03.1996
  • Perform wide variety construction/industrial/plant maintenance services for ICE, Square D, and propane distribution industry.
  • Used hoisting and rigging equipment to move heavy machinery and equipment.
  • Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
  • Adhered to all workplace safety policies, regulations and compliances.
  • Created durable and long-lasting structures to withstand industrial environment demands.

Combat Signaler

US ARMY
07.1988 - 07.1991
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Maintained accurate documentation of messages transmitted and received.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Identified and obtained bearings of signal sources through use of direction-finding procedures.
  • Deployments to Louisiana and South Korea

Education

Some College (No Degree) - Welding Technology

Central Piedmont Comm. College
Charlotte, NC

Some College (No Degree) - Mathematics

University of Maryland, US Army Affiliate
Camp Humphries, S Korea

High School Diploma -

Mitchell High School
Bakersville, NC
06.1988

Skills

  • Experienced in all aspects of residential construction Experienced in all welding processes with proficiency in SMAW and GMAW
  • Ability to operator and maintain all types wheeled or tracked equipment safely
  • NCCCO certified crane operator Current certification
  • Project Management
  • Workflow Planning
  • Staff Training
  • Policy and Procedure Implementation
  • Staff Management
  • Continuous Improvements
  • Team Leadership
  • Quality Assurance and Control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

WESTERN REGION LEADERSHIP

ICE, INC
07.2021 - 07.2023

BRANCH OPERATIONS AND FACILITIES MANAGER

ICE, INC
01.2018 - 07.2021

MANAGING DIRECTOR FIELD OPERATIONS

HH SEISMIC, LLC
06.2012 - 01.2018

OTR DRIVER

DORTON’S MOBILE SERVICE, INDIAN TRAIL
03.2010 - 12.2014

SENIOR FIELD TECHNICIAN

Terralliance
04.2008 - 04.2009

BRANCH SERVICE MANAGER

CONSTRUCTION EQUIPMENT
03.1998 - 03.2008

FIELD TECHNICIAN

TMEC, Inc.
03.1996 - 03.1998

MILLWRIGHT

JBC SERVICES, Inc.
06.1993 - 03.1996

Combat Signaler/Heavy Equipment Operator

US ARMY RESERVE
07.1991 - 07.1996

Combat Signaler

US ARMY
07.1988 - 07.1991

Some College (No Degree) - Welding Technology

Central Piedmont Comm. College

Some College (No Degree) - Mathematics

University of Maryland, US Army Affiliate

High School Diploma -

Mitchell High School
Robert B HensleyLeadership