Robert (Bob) Thone

Work History

Moon Pie Store & Book Warehouse

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Titanic

Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Ensured timely opening of attractions by performing required start-up procedures diligently each day.
Supported special events by assisting with set-up, execution, and breakdown as needed.

Multiple Companies

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Multiple Churches

Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Led programs such as worship, study, fellowship, and service opportunities.
Interacted with local community, building relationships with civic organizations and other churches.
Provided pastoral care and support to congregation members during times of personal crisis, fostering a strong sense of community within the church.
Officiated special services such as weddings, funerals, baptisms, and nursing home services.