Robert (Bobby) P. Marquez Jr.
Phoenix,AZ
Summary
Accomplished and dynamic leader with a multifaceted background spanning human resources, quality assurance, executive leadership, and strategic planning. Proven expertise in driving organizational excellence through data-driven decision-making, implementing effective HR initiatives, and fostering inclusive corporate cultures prioritizing employee engagement and professional development. Demonstrated success in spearheading comprehensive quality management programs to optimize operational efficiencies and ensure regulatory compliance. Skilled in developing and executing strategic growth plans, forging valuable partnerships, and delivering sustainable profitability. A forward-thinking visionary with a talent for identifying market trends and capitalizing on emerging opportunities. Adept at navigating complex challenges with poise, diplomacy, and an unwavering commitment to ethical business practices. Poised to leverage extensive cross-functional expertise to cultivate collaborative relationships, streamline processes, and propel organizations to new heights of success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Transportation Management
Veyo, an MTM Company
Phoenix, AZ
04.2024 - Current
Lyft Express Driver
Lyft Phoenix
Phoenix, AZ
04.2024 - Current
Quality Assurance Manager/HR/Behavioral Health Technician
New Day Behavioral Health and Counseling
Phoenix, AZ
06.2023 - 03.2024
Administrative Support
- Prepared weekly reports for supervisor, ensuring appropriate billing practices
- Developed and enforced organizational policies
- Coordinated meetings: created agendas, invited attendees, documented attendance
- Maintained employee files and conducted audits (patient files, billing forms)
Employee Management
- Conducted quarterly employee assessments and performance evaluations
- Oversaw new hire orientation and onboarding processes
- Managed employee schedules and ensured clinical compliance
Compliance and Auditing
- Audited AHCCCS (Arizona Health Care Cost Containment System) Trip forms for accuracy
- Performed environmental audits to ensure regulatory compliance
- Monitored and ensured proficiency in various areas
Meeting Facilitation
- Ran meetings, coordinated with trainers, and led discussions on relevant topics
This summary highlights the administrative, employee management, compliance, auditing, and meeting facilitation aspects of the role, which could be presented under respective headings or job titles in a resume.
President, CEO, and Executive State Director
Adult and Teen Challenge New Mexico, Inc.
Tijeras, NM
03.2016 - 12.2022
- Oversaw the addition of behavioral health services to the program
- Provided spiritual, executive, and strategic leadership within a Bible-centered model
- Ensured balanced integration of ministerial and behavioral health services
- Managed pastoral and executive duties.
Certified Peer Support Worker (CPSW) & Community Support Worker (CSW)
03.2021 - Current
- Provided recovery coaching and support
- Developed care coordination and case management plans
- Facilitated group participation and individual support.
Executive Director, Center Director, Public Relations & Donor Development
Teen Challenge Women’s Ministries
01.2014 - 03.2016
- Led centers in Arkansas and Mississippi
- Coordinated public relations and donor development activities.
Public Relations Coordinator
Teen Challenge Arizona Men’s Christian Life Ranch
04.2012 - 01.2014
- Coordinated banquets, fundraisers, and ministry teams
- Established relationships with concert promoters.
Internship & Student
Teen Challenge of Arizona Phoenix Men’s Center
06.2009 - 02.2011
- Completed internship and graduated from the program.
Education
Master’s Degree in Leadership and Ministry (MLM) -
Assemblies of God Theological Seminary
Bachelor’s Degree in Behavioral Health (Behavioral Science) -
Evangel University
Addiction Counselor Seminar and Studies -
Western New Mexico University
36 Credits toward an Associate Degree -
Western Bible College Assemblies of God
Credentialed Community Support Worker (CSW) -
University of New Mexico
Certified Peer Support Worker (CPSW) -
11.2022
Skills
- Organizational Leadership
- Preparing Annual Budgets
- Operations Management
- Strategic Planning & Collaboration
- Visionary Development
- Peer Support Counseling
- Employee Development
- Leading Christian Ministries
- Intake and Assessment
- Crisis Intervention
- Case Management
- Treatment Plans
- MATRIX Model Facilitator
- Pastoral counseling
- Customer Service
- Fundraising
- Confidentiality Compliance
- Adaptive driving
- Patient Transport
- GPS Navigation
- Route Planning
- Scheduling appointments
- Customer Service-Oriented
- Critical thinking abilities
- Safe driving techniques
- Decision-Making
- Adaptability
- Problem-solving abilities
- Confidentiality understanding
- Relationship Building
- Attention to Detail
- Self Motivation
- Multitasking
- Professionalism
- Problem-Solving
- Analytical Skills
- Passenger Safety
- Professional Demeanor
- Active Listening
- Goal Setting
Accomplishments
- Organized "Project 88" fundraising drive, raising over $90,000
- Annual Event Coordinator -7yrs Hosted 400-500 guests
- Project Development: Thrift Store | Mobile Hotsy Car Washes| Storefront Fundraising
- Expanded budget from $192,000 to over $1.5 million annually
- Spearheaded Reflections and Recovery acquisition, 1,000,000 - Roswell, NM
- Spearheaded Messiah House acquisition, resulting in a $250,000 gift
Community Outreach
- Feeding and serving the homeless at GOD’s Warehouse (2016 - December 2022)
- Street outreach and peer support for people with an addiction (2012 - Present)
- Community services, yard clean-up for older people and handicapped
- Physical fitness activities with recovering addicts
- Pastoral outreach for trauma relief seekers
- Volunteer at Fire & Water International Church, Phoenix, AZ
Certification
- CSW Certification New Mexico
- Certified Peer Support Worker Certification
Timeline
Non-Emergency Medical Transportation Management
Veyo, an MTM Company
04.2024 - Current
Lyft Express Driver
Lyft Phoenix
04.2024 - Current
Quality Assurance Manager/HR/Behavioral Health Technician
New Day Behavioral Health and Counseling
06.2023 - 03.2024
Certified Peer Support Worker (CPSW) & Community Support Worker (CSW)
03.2021 - Current
President, CEO, and Executive State Director
Adult and Teen Challenge New Mexico, Inc.
03.2016 - 12.2022
Executive Director, Center Director, Public Relations & Donor Development
Teen Challenge Women’s Ministries
01.2014 - 03.2016
Public Relations Coordinator
Teen Challenge Arizona Men’s Christian Life Ranch
04.2012 - 01.2014
Internship & Student
Teen Challenge of Arizona Phoenix Men’s Center
06.2009 - 02.2011
Master’s Degree in Leadership and Ministry (MLM) -
Assemblies of God Theological Seminary
Bachelor’s Degree in Behavioral Health (Behavioral Science) -
Evangel University
Addiction Counselor Seminar and Studies -
Western New Mexico University
36 Credits toward an Associate Degree -
Western Bible College Assemblies of God
Credentialed Community Support Worker (CSW) -
University of New Mexico
Certified Peer Support Worker (CPSW) -
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