Robert C. Brown
Arlington,TX
Summary
Dynamic candidate is an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and achieve organizational goals. Having recently moved to the Dallas area due to wife’s employment, candidate is eager to take advantage of this relocation to rise to new challenges and opportunities.
Overview
12
12
years of professional experience
Work History
Freight Handler
R&L Carriers
Shreveport, LA
05.2022 - 10.2022
- Proactively performs pre-shift and post-shift checks of equipment.
- Verifies inventory and investigates discrepancies and adjust errors.
- Attached identifying tags to containers or marked them with identifying information.
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Recorded numbers of units handled or moved, using daily production sheets and work tickets.
- Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers, by hand or using forklifts.
- Packed containers and re-packed damaged containers.
- Installed protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.
- Maintained equipment storage areas to ensure that inventory is protected.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Verified and noted count and condition of cargo received.
Tax Preparer
Jackson Hewitt
Shreveport, LA
12.2020 - 05.2021
- Conducted interviews with clients face-to-face and through virtual tools - video conferencing, phone, chat, email.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Generated business growth by upselling customers with additional products and services.
- Increased client retention cold-calling past customers to advertise services and build awareness of current promotions.
- Stayed educated and understood competitor offerings within market area.
- Provided clients with IRS audit support.
Branch and Transportation Manager
Professional Transportation Inc, Laredo
San Antonio, TX
12.2019 - 11.2020
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Oversaw team of 300+ drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Prepared and updated employees' daily work schedules and resolved rail crew drop-off problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired and trained drivers, working to establish key internal functions and outline scope of positions for new branch locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Branch Manager
Professional Transportation Inc.
Laredo, TX
12.2018 - 12.2019
- Assumed Lead Driver responsibilities for assigned locations, including tracking/logging of driver records.
- Maintained and developed positive business relationships with railroad personnel involved in and directly relevant to all transportation logistics.
- Supervises employees through staff development, assigning duties and examining work to ensure compliance of the organization’s policies, procedures and applicable laws.
- Managed all financial aspects of the branch’s operation for profitable results including revenue attainment, cost control, yield improvement, and the development of the branch’s business plan for the corporate office.
- Recommended and initiated personnel actions such as hiring, promotions, transfers, discharges, and disciplinary measures; led, educated and developed employees; consistently sought new talent by coordinating and executing hiring fairs.
- Verified schedules aligned with railroad requirements in order to meet or exceed on-time pick-up and drop-off targets.
- Protected and controlled proprietary materials.
- Oversaw the maintenance of vehicle fleet; prepared and managed safety, security, and loss prevention procedures in accordance with company, OSHA, and DOT guidelines.
- Measured performance by comparing actual versus forecasted goals and objectives (by location).
- Demonstrated exceptional customer service skills necessary to formulate positive first and lasting impression of the company to railroad personnel.
Manager
Sonic
Shreveport, LA
02.2010 - 12.2018
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Assisted in the recruitment, selection, hiring, and orientation of team members and management team, ensuring compliance with EEO and labor law requirements.
- Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service met operational standards.
- Adhered to and monitored employee compliance of the drive-in employee handbook, policies and practices.
- Monitored and maintained restaurant inventory; placed orders for food, paper and other supplies within cost control procedures.
- Analyzed monthly profit and loss statements and assumed control of budget.
- Completed and maintained all drive-in restaurant employment related records and payroll records.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education
Associate’s Degree - Business Administration
Remington College
Skills
- Loading Dock Operations
- Customer Experience
- Quality Assessment and Assurance
- Visual Inspections
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Compliance Regulations
- Budget Preparation and Management
- Organizational Requirements Monitoring
- Employee Training Oversight
- Business Relationship Management
- Transportation Management
- Asset Management
Timeline
Freight Handler
R&L Carriers
05.2022 - 10.2022
Tax Preparer
Jackson Hewitt
12.2020 - 05.2021
Branch and Transportation Manager
Professional Transportation Inc, Laredo
12.2019 - 11.2020
Assistant Branch Manager
Professional Transportation Inc.
12.2018 - 12.2019
Manager
Sonic
02.2010 - 12.2018
Associate’s Degree - Business Administration
Remington College
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