Robert C. Emerson
Oak Harbor,OH
Summary
Seasoned Operations Manager and talented leader with twenty plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Stratosphere Quality LLC
12.2010 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Specialist
General Electric Company
06.2000 - 08.2010
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Tracked and analyzed reports to determine needed improvements.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Education
High School Diploma -
Casey County High School
Liberty, KY05.1977
Auto Mechanics Certification - Mechanics
Casey County Vocational Educational Cnter
Liberty, KY05.1977
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
Timeline
Operations Manager
Stratosphere Quality LLC
12.2010 - 03.2024
Operations Specialist
General Electric Company
06.2000 - 08.2010
High School Diploma -
Casey County High School
Auto Mechanics Certification - Mechanics
Casey County Vocational Educational Cnter
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