Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERT C. NAQUIN III

Covington,LA

Summary

Enhanced team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales through good merchandising and inventory management skills. Experienced in mediating conflicts, making sound decisions, and multitasking in fast-paced environments. Seeking a position with an established, goal-oriented company to leverage prior experience in sales, management, and purchasing to become an indispensable member of a highly respected and established company and sales force.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager - Lumber/BLDM/Pro Services

Lowes Home Improvement
05.2022 - Current
  • Anticipate customer flow and work demand and redirect efforts and schedules to ensure proper coverage when and where needed.
  • Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
  • Lead a team of 30+ associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe and well-stocked store.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction.
  • Collaborated with the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays through cross merchandising and attachment focus groups.

Grocery Director

Rouses Market
01.2018 - 05.2022
  • Work closely with Store and Assistant Store Director to improve overall store operations and provide exceptional customer service.
  • Operations include open and closing of store, opening/closing of bank, and providing "grand opening" store conditions for next day service.
  • Manage a Center Store team of over 30 individuals providing adequate scheduling, counseling and praise. Oversee Grocery Manager and provide ordering assistance which includes but is not limited to full center store and sales ad ordering.
  • Delegation of tasks to team members to maintain efficient productivity and providing assistance and coaching when needed.
  • Exceptional display planning, merchandising and ordering abilities to increase department profitability.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from missing/requested items or inadequate customer service, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Grocery Manager

Rouses Market
12.2016 - 01.2018
  • Boost sales with top-notch merchandising abilities and expertise in implementing sound sale promotions.
  • Strengthened profits by reducing backstock/shrinkage and maintaining a clean and organized warehouse.
  • Organized efficient "truck to shelf" merchandise replenishment strategies to keep shelves stocked and well-organized for customers while maintaining efficient backstock levels.
  • Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.

Specialty Foods Manager

Rouses Market
11.2015 - 12.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Warehouse Manager /Inside Sales Representative

ISCOLA Inc.
05.2011 - 08.2015
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Sales Representative

ISCOLA
05.2011 - 08.2015
  • Work closely with project managers and buyers to quote, process, and purchase for several offshore service vessel companies such as Edison Chouest Offshore, North American Shipyards and LA Ship.
  • Manage adequate inventory levels while maximizing inventory turns. Develop production schedules for automation to meet customer delivery requirements.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Meat Clerk

Balestra's Food Center
02.2010 - 01.2011
  • Cut meats to customer specifications and answered questions about specialty products.
  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.

Bakery Production Team Member

Whole Foods Market
10.2006 - 01.2010
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Maintained high levels of product quality by adhering to strict company recipes and baking standards.
  • Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.

Education

Some College (No Degree) - Mechanical Engineering

University of New Orleans
New Orleans, LA

High School Diploma -

Belle Chasse High School
Belle Chasse, LA
05.2006

Skills

  • Interpersonal Skills
  • Verbal and Written Communication
  • Customer Service
  • Inventory Management
  • Production Planning
  • Warehouse Management Systems
  • Staff Management
  • Operations Management
  • Visual Merchandising
  • Onboarding/Orientation Processes
  • CRM Database Processes
  • Time Management
  • Team Building and Leadership
  • Attention to Detail
  • Product Recommendation Strategies

Timeline

Assistant Store Manager - Lumber/BLDM/Pro Services

Lowes Home Improvement
05.2022 - Current

Grocery Director

Rouses Market
01.2018 - 05.2022

Grocery Manager

Rouses Market
12.2016 - 01.2018

Specialty Foods Manager

Rouses Market
11.2015 - 12.2016

Warehouse Manager /Inside Sales Representative

ISCOLA Inc.
05.2011 - 08.2015

Sales Representative

ISCOLA
05.2011 - 08.2015

Meat Clerk

Balestra's Food Center
02.2010 - 01.2011

Bakery Production Team Member

Whole Foods Market
10.2006 - 01.2010

Some College (No Degree) - Mechanical Engineering

University of New Orleans

High School Diploma -

Belle Chasse High School

Similar Profiles

CREATE PROFILE