ROBERT C. WILSON
Summary
Driven Quality Engineer with great knowledge of testing methodologies and root cause analysis. Ambitious and driven individual with extensive training in automation and quality protocols. Dedicated to best-in-class work.
Overview
23
23
years of professional experience
Work History
Senior QA Engineer
FJA-US Inc
06.2017 - 12.2021
- Responsible for both manual and automated testing on in-house and customer site configurations
- Duties included authoring automation tests and reusable test frameworks in Selenium and Katalon
- Responsible for source control managing automation utilizing GIT
- Authored manual and regression test cases utilizing Jira and Zephyr test case management plugin
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed traceability documentation to aid in investigating faults and defects.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Lead a small group as we imported legacy test cases from Excel into Zephyr
- Constantly ran and updated build validation automation scripts and swiftly reported any anomalies
- Lead and participated in Scrum and Agile methodologies
- Certified SAFe 4 Practitioner Issued by Scaled Agile Inc
- Tested many integrated applications across multiple environments
QA Engineer II / SDET
Mapquest / Modis Consulting
04.2014 - 06.2016
- Responsible for both manual and automated testing across all major Operating Systems and mobile devices
- Met tight deadlines to satisfy client demands and project timelines.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created successful test scripts to manage automated feature testing,
- Optimized test cases to maximize success of manual software testing.
- Duties included authoring automation tests and reusable test frameworks utilizing Protractor with Karma
- Responsible for managing automation utilizing GIT with Stash repository
- Managed builds and continuous deployments with Jenkins
- Actively managed the JIRA backlog
- Created the overall manual regression test suite for the entire website
- Utilized Google Analytics for risk opportunities
- Tested one, two and ref revenue ad tracking for accuracy
- Responsible for testing DaaS tracking completeness
- Overall completed over 50 test suites comprising of 250+ checkpoints
- Familiar with testing OAuth account management and authorization
- Re-engineered Protractor framework utilizing page/object methodology
Lead QA Engineer
Quark Software Inc.
02.2012 - 04.2014
- Responsible for training and leading both manual and automation engineers
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Met tight deadlines to satisfy client demands and project timelines.
- Optimized test cases to maximize success of manual software testing.
- Created successful test scripts to manage automated feature testing,
- Ran automated test suites and evaluated performance, functionality and scalability.
- Duties included authoring automation tests and reusable test frameworks
- Load testing duties include MS WebTest both on Premise and in the cloud
- Responsible for on-boarding new tenants; coordinating, installing and configuring customized CSS for each new tenant
- Managed TFS Backlog, bug reporting and tracking utilizing VS 2012 and Urban Turtle
- Responsible for merging, managing and deploying staging and production releases
Automation Test Engineer
Quark Software Inc
02.2011 - 02.2012
- Created entire test framework utilizing MTM, CodedUI and Selenium
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Responsible for QA deployments and environments on Premise and on Azure
- Developed manual test plans and cases utilizing MS Test Manager
- Authored regression and integrated automation tests with CodedUI, Selenium and TestPlant
- Promoted to the Brand Manager Team
- Promoted to Lead Engineer.
Automation Test Engineer
Sun Microsystems / Tek Systems, Sun Microsystems
11.2005 - 02.2010
- Responsible for developing manual and automated test suites for many Sun projects in an agile environment
- Built automated test scripts to handle repetitive software testing work.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Developed comprehensive and exhaustive test suites for Sun.com and customized applications including Roller (Blogs), CWP Entitlements, Confluence Wikis, Planets (Blog Aggregator), Intershop Ecommerce, Jive Forums and Mediacast
- Experienced with Mercury / HP Quicktestpro, Quality Center, Loadrunner and Winrunner
- Defect tracking tools include JIRA, Bugster, Issue Tracker Bugzilla and others
- Technologies tested include Java UI, HTML, HTTP, VIP, CSS, XML, RSS, ATOM and Velocity
- Testing methodologies include UI, functional, security and usability on multiple configurations
- Responsible for rapid quality software releases
- Knowledgeable and integrated in Sun technologies, processes, procedures and environments
- Assigned to special projects evaluating test tools, reporting methods and other department functions
QA Team Lead
Pacer Cats / Clarity Commerce UK, Trinet
08.2003 - 04.2005
- Managed small and medium sized teams to deliver the entire product lines using manual and automated testing
- Responsible for version control, configuration management and comprehensive releases for deployment
- Spearheaded new QA Department in London; set procedures and test methodologies in place
- Trained, installed and configured beta installations of new .NET POS system product
- Established test suites, automated installs using Install shield and automated testing using Quick Test Pro
- Demonstrated new system to potential new and current clients on site, in house and at trade shows
- Setup and configured and maintained demonstration systems for sales and marketing
- Designed several software programs based on business and needs analysis
- 7 years as acting Business Analyst
- Wrote and managed system requirements for new and legacy products utilizing Test Director
- Responsible for quality releases of XML interfaces for Web interface product
- Tested and released IVR Ticket Sales product – Teleticket
- Managed new product interfaces of Credit Cards, Loyalty Programs and Gift Cards
- Responsible for automated processes and daily file transfers within the system
- Experience with multiple currency management and different languages within systems
- Tested different country specific functionality and government requirements such as fiscal printing
- Managed multiple test environments and test labs for seven different product lines
Principle Verification Engineer / QA Lead
Pacer Cats / Ticketmaster
09.1998 - 08.2003
- Through a Team, was responsible for the success of Y2K on all company product lines
- Introduced HP / Mercury Test Director to the company
- Installed Upgrades for Stadiums and Arenas for Y2K
- Trained field system users and installers
- Awarded “Best Customer Relations” and “Best New Futuristic Design”
- Developed reports and editors for proof of concepts on new technologies
- Reported business functionality and specifications on software products
- Liaison between large clientele, marketing and development for system requirements
- Worked closely with end-users for business processes and usability
- Performed software analysis on merging technologies; presented and recommended findings
- Performed installations, upgrades and training on Theatre POS systems
- Managed Quality Assurance department, personnel and procedures
- Promoted to research and development next generation product team
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Built automated test scripts to handle repetitive software testing work.
Education
Bachelors of Business Administration - Computer Science
University of Wyoming \ CC
Casper, WY1994
Associates of Business Management - undefined
Casper Community College
Casper, WY1992
Skills
- Certified SAFe 4 Practitioner
- Advanced Coded UI
- Windows Azure Boot camp
- Certified Software Testing Professional - ISTQB Certified
- Member Software Quality Assurance Association of Denver
- STP Conf Security Testing Focus
- Professional Software Support
- SQL Administration
- NET, HTML, XML, COM training
- Automated Testing
- ASPNet Core
- Windows Apps XAML
- Continuing self-paced training on technologies
- Root Cause Analysis
- Web-Based Testing
- Passionate About Quality
- Defect Resolution
- Configuration Management
- Automation Script Writing
- Version Control Systems: Git
- Manual Test Case Preparation
- Software Development Tools: JIRA, Confluence
- Agile Best Practices
- Cross Browser Compatibility
- Selenium Webdriver
Timeline
Senior QA Engineer
FJA-US Inc
06.2017 - 12.2021
QA Engineer II / SDET
Mapquest / Modis Consulting
04.2014 - 06.2016
Lead QA Engineer
Quark Software Inc.
02.2012 - 04.2014
Automation Test Engineer
Quark Software Inc
02.2011 - 02.2012
Automation Test Engineer
Sun Microsystems / Tek Systems, Sun Microsystems
11.2005 - 02.2010
QA Team Lead
Pacer Cats / Clarity Commerce UK, Trinet
08.2003 - 04.2005
Principle Verification Engineer / QA Lead
Pacer Cats / Ticketmaster
09.1998 - 08.2003
Bachelors of Business Administration - Computer Science
University of Wyoming \ CC
Associates of Business Management - undefined
Casper Community College
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