DEANNA ESQUIVEL

Provide administrative support to the Task Force Commander and Agents.

• Pay all bills in a timely manner to avoid any additional charges. All bills must accompany an original invoice and be put into the system to generate a purchase order from the County Auditor’s Office.
• Reconcile all gas and credit cards monthly to submit for payment. Making sure all original receipts are attached and match charges on the statement. If an original receipt is missing I am responsible for typing up an email explaining why.
• Reconcile five bank accounts monthly to be turned in to the County Auditor for review. These reports show all monies coming in and going out as well as keeping track of outstanding purchase orders. All receipts, transfer letter and backups must accompany these reports.
• Proofread documents for grammar accuracy prior to submission. I assist the Agents in proofreading their reports before submitting them to the DA’s office.
• Prepare agenda items to be discussed at Commissioners’ Court. To include creating Interlocal Agreements, MOU’s, and contracts between other county offices, surrounding counties and law enforcement agencies.
• Arrange conference, travel and hotel reservations for agents as well as making sure per diem is approved and provided to each of them.
• Order office supplies, uniforms and anything else needed to ensure the agency operates smoothly and agents have what they need to perform their job effectively.
• Review all timesheets ensuring they are filled out properly with the correct line item number. There are currently nine (9) line item numbers for payroll that I keep track of and make sure they correspond with the correct hours worked.
• Maintain files for all grants to include applying for the grant, budget amendments, progress reports and liquidation at the end of the grant period.
• Maintain spreadsheets of all grant overtime worked to include, hours, mileage, stops made, etc....
• Experience in Excel and Word.
• Keep track of important meetings and dates for Commander and Agents to include community events.
• Money seizure logs and distribution of funds awarded.
• Maintain impound log of Task Force vehicles and seized vehicles.
• Yearly budget preparation and submission.
• Keeping track of revenue and submitting line item transfers when needed to ensure items can get paid when necessary with no issues.
• Assisted with human resources tasks such as updating employee files, change of status forms or submitting time-off requests.
• Assisted with insurance claims due to vehicle accident or damage.

• Provided excellent communication skills when interacting with customers, co-workers, and supervisors on a daily basis.
• Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently. I worked in the Vitals Department and we would receive requests for certified copies of Birth Certificates, Death Certificates, Amendments and Marriage Licenses. I had to make sure all documentation was correct and documented before sending out any of the above items.
• Utilized problem solving skills when resolving complex issues encountered during daily operations.
• Maintained confidentiality regarding sensitive documents related to legal documents and cases. I handled Probate, Guardianships and Juvenile Cases all of which I took very seriously and did not discuss the cases with anyone other than the individuals, judge and attorney.
• Attended Commissioners’ Court meetings to record and transcribe minutes.
• Reviewed contracts and all paperwork before submission to Commissioners’ Court to ensure accuracy of terms outlined therein. I made sure all Contracts, MOU’s and Interlocal Agreements were originals, completed, and signed by all parties involved.
• Performed data entry, filing, and record keeping activities in an organized manner to ensure accuracy of information. This was very important in being in charge of Commissioners’ Court. All my folders had to be in order with all backup, recording of the meeting and completed minutes. I would present my minutes to Commissioners’ Court for approval. Once approved I would upload them to the county website for transparency.
• Answered phone calls and responded to customer emails.
• Completed data entry tasks with strong focus on accuracy and data integrity. Attention to detail was imperative when entering new births, amendments to birth certificates, deaths and marriage license information. I also helped in Property Records and attention to making sure the Legal Description is correct was extremely important in keeping excellent Property Records for surveyors, title companies, lien holders and the general public doing research. I also entered Misdemeanor cases when the criminal department was overwhelmed and needed help.
• Collected, counted, and audited bank bags of each deputy clerk every morning to prepare the bank deposit each day. I also audited cash drawers when needed and processed all credit cards.
• Elections was a very big part of the County Clerks office. We conducted meetings and training for election judges and workers. We set up polling locations, processed ballot by mail request as well as receiving ballots. Keeping record and logs of candidate paperwork, ordering ballots, separating them into precincts and party then reporting everything to the state. We also worked with the City of Kingsville in assisting them with their elections.

• Greeted customers entering the office to ascertain what each customer wanted or needed
• Politely and enthusiastically assisted customers in person and via telephone
• Provided an elevated customer experience to generate a loyal clientele
• Built long-term customer relationships and advised customers on new services and promotions
• Routinely answered customer questions regarding services and pricing
• Dedicated to continuously improving sales abilities and product knowledge
• Contacted customer to follow up on new service installs, service calls, suggest new services and inform them about promotions
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
• Directed calls to appropriate individuals and departments
• Maintained an organized cash drawer taking payments daily ensuring the customer a smooth transaction.

• Was responsible for marketing new members
• Met with new businesses in the surrounding area and advised them of the benefits of becoming a Corpus Christi Chamber of Commerce member
• Was in charge of setting up Ribbon Cuttings and writing press releases for new members
• Assisted in putting together monthly mixers, quarterly breakfast, and up coming special events
• Responsible for updating the Chambr of Commerce web site with up comming events and meetings indicating date, time, location, and contact person
• Headed up the Ambassador program recruiting new Ambassadors to represent the Chamber of Commerce
• Worked the reception area on a daily basis
• Answering the phone, taking messages, sending out and putting together relocation packets and on occasion typed up minutes from board meetings.

• Answered an average of 70 - 150 calls per day by addressing customer inquiries, solving problems and providing new product information
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Routinely answered customer questions regarding accounts, loans, and transfers
• Learned, referenced and applied product knowledge to better assist customers.

• Maintained a service desk answering as many as 120 calls per day
• Organized the establishment, transfer, and disconnect of customer accounts
• Analized customer accounts explaining charges and accounts in detail
• Set up payment arrangements for customers, working directly with credit and collections
• Described service to customers and accurately explained all details and informed of additional products offered.

• Prepared daily assignments for employees, which included coordinating daily tasks such as price changes, setting daily sales goals, implementing merchandise floor plans, and shipping and receiving merchandise
• Motivated employees to sell merchandise and credit through the use of contests and rewards
• Scheduled for appropriate coverage of the store to ensure excellent customer service and to eliminate the possibility of theft while maintaining overtime to a minimum
• Assisted in the managing of payroll entry, interviewing and staffing
• Responsible for opening and closing the store as well as auditing and closing out cash registers.