Robert Chappell
Elk Grove
Summary
Results-driven professional with expertise in revenue growth and client satisfaction through strategic relationship management and contract negotiation. Proven track record of exceeding quotas by identifying opportunities and implementing effective solutions. Strong communication and business development skills enhance profitability and deepen customer relationships. Extensive experience in developing account plans and driving revenue growth in competitive markets.
Overview
28
28
years of professional experience
Work History
Senior Account Manager
Aya Healthcare
04.2022 - 06.2025
- Focused on relationship management to drive new account trust, execution and growth.
- Strategized with industry leaders to quickly make an impact in my territory and the industry.
- Implemented cost saving strategies by providing needs based solutions.
- Consistently met or exceeded quarterly business goals, operating over 100% of quota.
- Led contract negotiations to align services with client needs.
- Managed client relationships to ensure satisfaction and retention.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Analyzed market trends to identify new business opportunities for the company.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
Director, Business Development
Compass Group
10.2019 - 03.2022
- Structured partnerships with medium to large senior living corporations.
- Created focused strategies to execute multi-million dollar outsourcing contracts for support services and human capital.
- Quickly impacted my territory by pivoting my execution plan, adapting to the new selling environment.
- Collaborated with partners inside and outside the organization on new business development initiatives, staying ahead of my competitors.
- Fiscal 2021-Finished 95.3% of quota during a pandemic
Technology Account Manager
Covetrus Corporation
04.2019 - 10.2019
- Created and implemented strategic targeting plans to move the market share needle quickly.
- Turned a declining market into a top performing territory.
- Implemented technology platforms for clients to drive their revenue and profitability.
- Increase market share by 4.4% in one quarter.
Global Account Manager
Cintas Corporation
05.2017 - 04.2019
- Drove sales in the Fortune 1000 space by creating the most effective corporate wide solutions.
- Identified opportunities through market research and networking, quickly building my portfolio.
- Consistently exceeded top and bottom line numbers.
- Fiscal 2018-Finished over 107% of quota
- President's Club 2018
Sales Consultant
Cintas Corporation
05.2006 - 05.2017
- Responsible for driving sales in major casinos, hotels, and hospitals in a large volume territory.
- Established high level interaction with 'C' level decision makers, forming strong relationships.
- Elite problem solving skills were used in every aspect of the sales process.
- Sales Accomplishments:
- FY 2010-2014 and 2016-2017-Finished over 100% quota
- National Director's Award
- Cintas Diamond Club
- Cintas President's Club
- Cintas Northwest Sales Representative of the Year
- Achievers Club 2010-2014 and 2016-2017
Sales Consultant
Paychex, Inc.
03.2002 - 05.2006
- Established and converted retirement plans by using effective sales techniques.
- Sold retirement platforms to the high net wealth business owners.
- Increased sales by cross selling products and services to maximize my territory's revenue.
- Effectively mentored co-workers on strategic selling and territory management, increasing sales.
- Sales Accomplishments:
- Paychex Conference Qualifier 2004 and 2005
Sales Representative
Forest Pharmaceuticals
02.2000 - 03.2002
Sales Representative
Innovex, Inc.
06.1997 - 01.2000
Education
Bachelor of Science - Business Administration, Human Resource Management
California State University, Chico
Chico01.1996
Skills
- Client relationship management
- Contract negotiation
- Sales forecasting
- Revenue growth strategies
- Strategic planning
- Business strategies
- Time management
- Performance metrics
- Effective communication
- Systems and software expertise
- Business development
- Account growth
- Networking skills
- CRM systems
References
References available upon request.
Timeline
Senior Account Manager
Aya Healthcare
04.2022 - 06.2025
Director, Business Development
Compass Group
10.2019 - 03.2022
Technology Account Manager
Covetrus Corporation
04.2019 - 10.2019
Global Account Manager
Cintas Corporation
05.2017 - 04.2019
Sales Consultant
Cintas Corporation
05.2006 - 05.2017
Sales Consultant
Paychex, Inc.
03.2002 - 05.2006
Sales Representative
Forest Pharmaceuticals
02.2000 - 03.2002
Sales Representative
Innovex, Inc.
06.1997 - 01.2000
Bachelor of Science - Business Administration, Human Resource Management
California State University, Chico
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