Robert Ketchum
Menifee,CA
Summary
Dynamic Operations Manager with a proven track record at Ryder System, driving a 15% increase in productivity and reducing injuries by 80%. Expert in inventory management and team leadership, implementing process improvements that enhance safety compliance and operational efficiency. Skilled in WMS and fostering a culture of accountability among associates.
Overview
25
25
years of professional experience
Work History
Shipping & Receiving Manager
Ilad Inc 3PL
Fontana, CA
08.2024 - Current
- Supervise 20 or more associates.
- Maintain and exceed all productivity standards.
- Coordinate the receipt of all inbound shipments while focusing on inventory integrity.
- Scheduling all inbound such as container and air shipments.
- Resolving customer issues related to shipping discrepancies and damages.
- 5 accounts: Baby Fair, IT luggage, Maymie Bro, Project Cloud, BBC.
- Developing and implementing efficient workflows for receiving, storing, and shipping goods by using inventory management software.
Operation Manager
Gilbert 3PL/ Steve Madden
Bloomington, CA
07.2023 - 07.2024
- Initiate productivity improvement strategies to address inefficiencies and implement process improvements related to Safety, Service, and Cost.
- Lead a team of supervisors / leads to empower their teams to achieve goals beyond customer expectations.
- Reduction in turnover by 75% through identifying gaps in new hire training and expectations then sharing and holding team accountable.
- Daily reporting of KPI’s to customer to identify opportunities of improvement while correcting deficiencies in order to further the business.
- Maintain accurate records of activities/metrics to report in order to be able to hold client and company accountable for positive or negative results.
- Improve/develop processes and work instructions to minimize training and non-conformities in operations.
Senior Operations, Manager
Ryder System 3PL / Smart & Final
Fontana, CA
02.2021 - 07.2023
- Company Overview: CPG
- Manage All operations for Smart and Final Retail Grocery in the Fontana Facility.
- Shipped 2.5 million cases to over 250 stores in the last fiscal year.
- Responsible for 3 Managers, 6 Supervisors, and 220 Hourly Associates.
- Generated over $18m in revenue for the fiscal year.
- Reduced recordable injuries by 80%.
- Increased productivity by 15%.
- Work with client onsite support to achieve daily, weekly, monthly and yearly goals.
- Drive projects improving capacity and quality and reducing pick methods, pick paths, and safety risks.
- Review and analyze workload, challenge frontline leadership team to make appropriate adjustments to accomplish service goals.
- CPG
Operations, Manager
Caleres Distribution
Chino, CA
01.2012 - 02.2021
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
- Direct reports 3 Area Managers, 6 supervisors, 10 Leads, and 110 employees.
- Created labor model to execute strategic labor planning based upon volume forecasts.
- Responsible for operations, including staff production, safety, loss prevention and design/implementation of a $26M automation project.
- Met and exceeded all performance metrics during my 10 years at Caleres including inventory accuracy, on time shipping, and cost per unit reduction of up to 30%.
- Implemented new training programs to cross-train staff to perform multiple functions.
- Implemented 5S, Lean processes across the facility and helped reduce Worker’s Compensation claims from 13 to 3 in one year.
Receiving Supervisor
Jerry Leigh Entertainment Apparel
Panorama City, CA
04.2008 - 01.2012
Warehouse Supervisor
TLC 3PL/Bolt House Farms
Bakersfield, CA
06.2005 - 02.2008
Operation Supervisor
Genco 3PL/IKEA/ Distribution Center
Lebec, CA
06.2000 - 06.2005
Education
AA - Information Technology, Visual Communication
University of Phoenix
Bakersfield, CaliforniaGED -
Enterprise High School
Skills
- AS 400
- Red Prairie
- WMS
- WMS/PKMS
- Microsoft Office
- WCS (Warehouse Control System)
- FKI (Unit Sorter)
- Fortna DC Manager
- SAP
- Kronos
- Automated warehouse operating system
- OSHA 300
- OSHA 300A
- Workman Comp
- Forklift Trainer
- Inventory management
- Process improvement
- Team leadership
- Safety compliance
- Performance metrics
Timeline
Shipping & Receiving Manager
Ilad Inc 3PL
08.2024 - Current
Operation Manager
Gilbert 3PL/ Steve Madden
07.2023 - 07.2024
Senior Operations, Manager
Ryder System 3PL / Smart & Final
02.2021 - 07.2023
Operations, Manager
Caleres Distribution
01.2012 - 02.2021
Receiving Supervisor
Jerry Leigh Entertainment Apparel
04.2008 - 01.2012
Warehouse Supervisor
TLC 3PL/Bolt House Farms
06.2005 - 02.2008
Operation Supervisor
Genco 3PL/IKEA/ Distribution Center
06.2000 - 06.2005
AA - Information Technology, Visual Communication
University of Phoenix
GED -
Enterprise High School