Robert Cody St. John
Rustburg,VA
Summary
Confident leader and team supervisor with background in geriatrics and transport. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting & solving operational problems and quality issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transportation Manager
Centra Health's PACE Program
Lynchburg, VA
08.2023 - 11.2024
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Provided guidance on optimal routing strategies for cost, time sensitivity, and other criteria.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Developed preventative maintenance program to reduce downtime and maximize operational efficiency.
Transport Supervisor
Centra Health’s PACE Program
Lynchburg, VA
10.2019 - 08.2023
- Oversees and directs the daily operations of the PACE Transport Team
- Plans and prepares work schedules and assigns direct reports to specific duties.
- Mentors and trains direct reports.
- Hires, trains, and evaluates performance of direct reports.
- Liaisons with Human Resources on complex issues such as Family Medical Leave Act (FMLA), Worker’s Compensation, recruitment, disciplinary actions, etc.
- Maintains vehicles as well as medical and communication equipment, replenishes first aid equipment, and maintains inventory.
- Facilitating fleet maintenance for all three PACE sites
- Leads in the ordering & purchasing of new PACE vehicles
- Communicates with and updates the PACE Center on location and participants' status throughout the duration of the transport to destination.
- Assists leadership team in development and implementation of strategic plans, quality assurance, and performance improvement activities.
- Ensures all direct reports comply with regulatory requirements.
- Assists with revision and development of policies and procedures in accordance with VADSS, DMAS, and CMS regulations and assures adherence by direct reports.
- Supervises time and attendance reporting for direct reports.
- Actively participates in PACE regulatory committees.
- Collaborates with Business Manager on establishing annual transport budget.
- Uses resources (time, people, supplies, etc.) cost effectively.
- Handles conflict resolution in an appropriate, timely and consistent manner.
- Manages employee performance which includes: regular evaluations, mediating disputes and administering progressive discipline.
- Other duties as assigned.
- Crisis Management
- Work will all departments within PACE to ensure quality care for patients
- Member of the IDT team that develops patient care plans
- Schedule trainings and drivers’ meetings
- Proficient in Microsoft office
Driver
Centra Health’s PACE Program
Lynchburg, VA
06.2017 - 10.2019
- Certification in American Heart Association BLS CPR, First Aid & AED
- Pick-up and drop off participants to facility in timely manner
- Certified in EVOC & uphold a safe driving record
- Assist in delivering medications and supplies to participants/family members in their homes
- Assisted and led special outings/trips for residents/participants on small buses equipped with wheelchair lift
- Complete & file assessments on each new patient/resident
- Presents positive atmospheres for all patients/customers
- Provides crisis intervention and conflict resolution.
- Dependable and responsible employee.
- Ability to lift-up to 100lbs for job requirement
- Excellent verbal, written and computer skills.
- Able to maintain an effective professional & working relationship with a diverse population.
- Ability to follow procedures, policies and/or guidelines with minimal supervision.
Activities Assistant
Blue Ridge Therapy Connection
Stuart, VA
08.2015 - 09.2016
- Managed daily operations of recreational facilities on dementia specific unit.
- Helped lead and develop events and activities for short- & long-term care patients
- Worked with escorting patients/residents to & from activities
- Worked directly with Alzheimer’s and Dementia Patients daily
- Kept daily attendance on each individual activity as well as resident
- Able to implement programs/ideas to suit a specific need for patients/customers
- Trained in Multi-Sensory (Snoezelen) Room to help treat patients with Alzheimer’s or Dementia.
- Upheld positive quality of life standards for residents of all ability levels.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Coordinated musical guests, movies and other types of resident entertainment.
Events Assistant
King’s Grant Retirement Community
Martinsville, VA
09.2012 - 08.2015
- Helped lead and develop events and activities for short- & long-term care patients
- Worked with escorting patients/residents to & from activities
- Worked directly with Alzheimer’s and Dementia Patients daily
- Kept daily attendance on each individual activity as well as resident
- Able to implement programs/ideas to suit a specific need for patients/customers
- Trained in Multi-Sensory (Snoezelen) Room to help treat patients with Alzheimer’s or Dementia.
- Upheld positive quality of life standards for residents of all ability levels.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Coordinated musical guests, movies and other types of resident entertainment.
Virginia Veterans Care Center, Environmental Services
Roanoke, VA
10.2011 - 08.2012
- Able to maintain an effective professional & working relationship with a diverse population.
- Ability to follow procedures, policies and/or guidelines with minimal supervision.
- Proficient in the proper cleaning methods using the designated materials in compliance with all regulations such as OSHA, EPA, State Health Department, etc.
- Operation of various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc while maintaining the facility in a sanitary and infection-free condition through washing, cleaning, use of chemicals and replacement of equipment and furnishings.
- Create & sustain professional relationships with patrons, customers/patients, family members, co-workers, and additional contracted service providers.
Education
H.S. Advanced Diploma -
Magna Vista High School
01.2009
Athletic Training
Mars Hill College
Mars Hill, NCPhysical Therapy
James Madison University
Harrisonburg, VASports Marketing
Averett University
Danville, VAEMT Course
Bedford County EMS
Bedford, VASkills
- Supervision & Leadership
- Fleet Management
- Centralized Transportation Initiatives
- Problem Resolution
- Computer Skills
- Team Building
- Team Management
- First Aid/CPR
- Critical Thinking
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Training & Development
- Fleet Dispatching
- Transport Regulations Knowledge
References
Ms. Duane Via 105 Landmark Dr. Stuart, VA 24171 (276) 694-7161 ext 1804
Mrs. Shanna Wright 792 Ferndale Drive Collinsville, VA 24078 (276) 634-6072
Dr. Craig Dietrich 904 Brookdale Street Martinsville, Va. 24112 (276) 632-0010
Jacob Overstreet 1217 Oakwood St Bedford, Va. 24523 (540) 583-0480
Accomplishments
- Promoted to Transport Supervisor in 2019 due to exemplary status and chosen by peers.
- Attended and completed New Leader Onboarding within Centra
- Recognized as a top Mid-Level leader within Centra for outstanding performance and team contributions. Assisting with developing roles, responsibilities, and leadership practices most critical for Centra to reinforce and develop new leaders.
- Served as interim Transport Supervisor for Farmville PACE Transport twice for a total of 16 months from 2020 to 2022
- Restructured Farmville's Transport operations
- Trained and developed three new Transport Supervisors since 2020
- Consistently achieve 96% and above on PACE Participant Satisfaction Surveys during my time as Transport Supervisor
- Implemented the utilization of fleet management & tracking devices in all PACE vehicles
- Implemented utilizing highly effective NEMT Transport Software that significantly impacted efficiency and improved operations.
- Negotiated to move PACE's Fleet Maintenance in house instead of utilizing outside vendors in order to save Centra PACE money annually.
- Developed new standard for building & ordering Centra PACE Transport Vehicles.
Affiliations
- Eagle Scout Award Recipient
- Activities Assistant Certification
Certification
- CPR/AED/First Aid Certification for last 16 years
- EVOC Certification
Timeline
Transportation Manager
Centra Health's PACE Program
08.2023 - 11.2024
Transport Supervisor
Centra Health’s PACE Program
10.2019 - 08.2023
Driver
Centra Health’s PACE Program
06.2017 - 10.2019
Activities Assistant
Blue Ridge Therapy Connection
08.2015 - 09.2016
Events Assistant
King’s Grant Retirement Community
09.2012 - 08.2015
Virginia Veterans Care Center, Environmental Services
10.2011 - 08.2012
H.S. Advanced Diploma -
Magna Vista High School
Athletic Training
Mars Hill College
Physical Therapy
James Madison University
Sports Marketing
Averett University
EMT Course
Bedford County EMS