Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Robert Cromwell

San Antonio,TX

Summary

Strategic-thinking Business Development Manager and Entrepreneur with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams in all types of genres. Dedicated to continuous improvement and achieving market-leading results. Serviced-focused COO/General Manager/ Consultant/ or Director of Development, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Area Director of Wine, Spirits, and Other Sundries

Braavos Wholesalers
12.2023 - Current
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Monitored and coordinated workflows to optimize resources.
  • Managed and motivated sales team to increase revenue 30% in 3 months.


General Manager, Business Development, Consultant

Tillies Restaurant , Camp Lucy Resort And Spa
02.2023 - 06.2023
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Implemented strategies to increase online hospitality sores with success. Team was lead to 5% growth in hospitality metrics before 2nd month after hire date.

GM, Director of Development, Consultant

Kitchen Del Mar
12.2022 - 01.2023
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
  • Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Lead in growing, developing, and trimming P&L.
  • Prepared project budgets, forecasting and inventory, and material pricing points.
  • Addressed design challenges and evaluated alternative design models meeting project requirements
  • Managed 12 individual projects simultaneously for product lifecycle development

General Management, Consultant

Satellite Eat Drink Orbit
08.2022 - 12.2022
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.

18 Oaks Steak House Supervisor Manager

JW Marriott Hill Country Resort And Spa
07.2019 - 12.2020
  • Set schedules for 80 staff by planning and designating shifts and hours
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Purchased food and alcohol while cultivating strong vendor relationships
  • Coordinated and organized all restaurant inventory
  • Motivated staff to perform at peak efficiency and quality
  • Marked charts and graphs to record results and prepared and delivered presentations, training and briefings
  • Implemented best practice standards for associates and managers
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones
  • Organized information by studying, analyzing, interpreting and classifying data
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services and life
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Prepared reports by collecting, analyzing and summarizing information
  • Met with customers and prospective business partners to explore new markets, technology and innovation strategy

Restaurant Manager, Multi Unit

Paula Deen's Family Kitchen, PhoenixHE Inc.
01.2016 - 07.2019
  • Built relationships with customers to increase likelihood of repeat business
  • Fostering positive work environments by consistently treating all employees and customers with respect and consideration
  • Recommended operational improvements based on tracking and analysis
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Managed annual external audit
  • Partnered with Chief Financial Officer to create and revise annual budget for Program services
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Matched purchase orders with invoices and recorded necessary information
  • Developed 200 media kits weekly
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Produced COGS and monthly inventory reporting to Chief Financial Officer

Owner - Retail Store

Brenda Cromwell Inc.
08.2001 - 12.2017
  • Develop time management in running multiple stores at one time
  • 16 years sales and activity reports to measure productivity and meet company performance targets
  • Analyzed industry trends and compiled market research data to inform planning and strategy
  • Directed targeted marketing efforts that introduced new products and promoted product visibility
  • Managed business finances, including paying vendors and suppliers for products services rendered for each store
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Monitored income expense sheets to track and adjust expenses
  • Kept city and county health ordinances
  • Developed and maintained spot free A+ health rating
  • Kept organized calendars and developed times to visit each store on bi weekly basis
  • Analyzed and implemented zoning laws and developed strategic placement of new stores

Education

Bachelor of Arts - Music

Georgia State University
Atlanta, GA

Bachelor of Arts - Music

Angelo State University
San Angelo, TX

High School Diploma -

Central High School
San Angelo, TX

Skills

  • Operations management
  • Business recovery and sustainability
  • Recruiting, hiring, training and supervision
  • Inventory control and management
  • Customer service relations
  • Conflict resolution techniques
  • Expert Multi-tasking
  • Microsoft Outlook, Word and Excel
  • Excellent time management skills
  • Profit and Loss development/EBITDA
  • Guest experiences
  • Brand management and Merchandiser

Certification

  • Texas food service permit certificate
  • Certified TABC
  • Licensed real estate agent Texas/ Georgia
  • Goethe School of German Language
  • TIPs Trainer Certified - Alcohol Server Trainer

Accomplishments

  • Supervised team of 80 staff members to 100% success on required 30 minuet breaks after 5 hours
  • Used Microsoft Excel to develop inventory tracking spreadsheets, forecasting, employee schedules,

Timeline

Area Director of Wine, Spirits, and Other Sundries

Braavos Wholesalers
12.2023 - Current

General Manager, Business Development, Consultant

Tillies Restaurant , Camp Lucy Resort And Spa
02.2023 - 06.2023

GM, Director of Development, Consultant

Kitchen Del Mar
12.2022 - 01.2023

General Management, Consultant

Satellite Eat Drink Orbit
08.2022 - 12.2022

18 Oaks Steak House Supervisor Manager

JW Marriott Hill Country Resort And Spa
07.2019 - 12.2020

Restaurant Manager, Multi Unit

Paula Deen's Family Kitchen, PhoenixHE Inc.
01.2016 - 07.2019

Owner - Retail Store

Brenda Cromwell Inc.
08.2001 - 12.2017

Bachelor of Arts - Music

Georgia State University

Bachelor of Arts - Music

Angelo State University

High School Diploma -

Central High School

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Robert Cromwell