ROBERT D. FORHETZ
Arlington,TX
Summary
Customer-oriented business professional with client support experience and terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Well-balanced, high-energy leader with exceptional social skills, communication abilities and customer service mindset. Self-starter and dependable team player.
Overview
36
36
years of professional experience
Work History
Supervisor, Retail and Attractions
Six Flags Over Texas
08.2023 - 02.2024
- Responsible for over 20 retail and attraction locations in the park., including staffing allocation and and assignment, customer satisfaction, conflict
- Managed daily staffing allocation and distribution, customer satisfaction and engagement and conflict resolution
- Ensured inventory receipt and product placement and movement, as well as damages
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Operations Lead
Party City
09.2022 - 08.2023
- Managed and allocated staff and material resources to meet production goals.
- Oversaw problem resolution to address customer concerns.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Provided Manager on Duty support at five different store locations.
General Manager
Griff's Gifts
05.2021 - 09.2022
- Managed daily activities of store.
- Managed inventory, including receiving, pricing and inventory audits.
- Developed and maintained relationships with customers to drive sales and identify new trends and products.
- Maximized operational excellence mentoring personnel on management principles and company procedures.
- Provided thoughtful guidance to personnel to increase productivity.
Administrative System's Analyst, Sr
COOK CHILDREN'S HEALTHCARE SYSTEM
09.2010 - 05.2021
- Business and systems analysis functions with primary focus on support of Home Health organization and Supply Chain function within healthcare system.
- Provided ongoing support of Lawson Supply Chain, including Central Stores and Purchasing.
- Recipient of Employee of Month Award for contributions in successful implementation of HomeCare 360 mobile application for Home Health.
Sr. Information Systems Specialist
ALCON LABORATORIES, INC
04.1991 - 07.2010
- Business and system analysis including design, development, validation and implementation for various Warehouse Management System related software modification / implementations.
- Designed, tested, and implemented Red Prairie's Web Visibility application providing visibility and maintaining control of world-wide inventory levels of Distribution Centers managed by DLx Inventory Control system.
- Trained international affiliate employees on inventory planning system in Schaufhausen, Switzerland and Cork, Ireland.
- Texas Distribution Center, responsible for daily operational support and ongoing reporting support for management.
- Supervised Inventory Control Specialist ensuring inventory accuracy and audit activities.
- Trained groups and individuals in proper utilization of Warehouse Management System leading to reduced inventory errors and increased order accuracy.
- Designed and implemented RAMIS based Backorder Aging Database System.
Information Services Specialist
GENERAL DYNAMICS / DATA SYSTEMS
06.1988 - 04.1991
- Provided training and development support of RAMIS, TSO, JCL, and Syncsort to over 2000 system users.
- Conducted formal training classes for RAMIS, JCL, TSO, and Syncsort to personnel from various departments, allowing functional area users to analyze their own data, thereby improving process.
Education
Bachelor of Science - Business Administration, Management Information Systems
Southern Illinois University Edwardsville
Edwardsville, IL06.1988
Skills
- Client Rapport and Relationship Building
- Interpersonal and Written Communication
- Problem-solving abilities and Critical Thinking
- Cross-functional Collaboration
- Policies and Procedures Adherence
- Support Inquiry Assistance
- Complex Computer Systems and Software Proficiency
- Focus and Follow-Through
- Courteous with Strong Service Mindset
- Customer Service and Business Leadership
- Technical Expertise
- Multitasking Capabilities
Timeline
Supervisor, Retail and Attractions
Six Flags Over Texas
08.2023 - 02.2024
Operations Lead
Party City
09.2022 - 08.2023
General Manager
Griff's Gifts
05.2021 - 09.2022
Administrative System's Analyst, Sr
COOK CHILDREN'S HEALTHCARE SYSTEM
09.2010 - 05.2021
Sr. Information Systems Specialist
ALCON LABORATORIES, INC
04.1991 - 07.2010
Information Services Specialist
GENERAL DYNAMICS / DATA SYSTEMS
06.1988 - 04.1991
Bachelor of Science - Business Administration, Management Information Systems
Southern Illinois University Edwardsville
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