ROBERT DAVID DEERFIELD
Princeton,USA
Summary
Service advisor with over 22 years of high sales volume experience. My strengths include outstanding customer service skills, outgoing personality, and true team player. I have a vast background of drivetrain and diagnostic experience and have a passion for building relationships and creating lasting bonds with customers. I'm very familiar with Microsoft Office and Tekmetric software as well as Alldata, Mitchell, other POS systems.
Overview
13
13
years of professional experience
Work History
Service Manager & Service Advisor
Coach Specialists Of Texas
05.2025 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Exceeded sales goals and CSI scores
- Managed approximately 30 incoming calls, emails and texts from customers daily
Service Advisor
Redlands Rv
12.2022 - 04.2025
- Assisted customers in understanding service options and pricing.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Provided technical support by addressing customer inquiries and concerns promptly.
- Collaborated with technicians to ensure timely vehicle repairs and service completion.
- Educated customers on vehicle maintenance best practices to enhance longevity.
Customer Service Manager, Store Manager
Aamco Transmissions & Total Car Care
03.2013 - 11.2022
- Oversaw scheduling and staffing to maintain optimal service levels during peak times.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- President Club Winner 2015 & 2019
Education
High School Diploma -
Davis High School
Davis, CA06.1992
Certificate of Completion - Automotive Service Writing Training Course
Automotive Training Institute
Savage, MD04.2006
Skills
- Top sales production
- Excellent CSI scores
- High volume and multi tasking capabilities
- Provide outstanding customer service and customer retention
- Reliable and strong team player
- Proven leadership skills
Timeline
Service Manager & Service Advisor
Coach Specialists Of Texas
05.2025 - Current
Service Advisor
Redlands Rv
12.2022 - 04.2025
Customer Service Manager, Store Manager
Aamco Transmissions & Total Car Care
03.2013 - 11.2022
High School Diploma -
Davis High School
Certificate of Completion - Automotive Service Writing Training Course
Automotive Training Institute
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