Robert Doss Merrell
Breckenridge,CO
Summary
A motivated leader with 5+ years of experienced in sales, marketing, merchandising and customer service. Highly skilled and trained in the following areas; spin selling, building rapport, prospecting, resolving objections and guiding a sales call.
Overview
9
9
years of professional experience
Work History
Server
Kenosha Steakhouse
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Burton
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Professional
Group 1 - Bob Howard Buick GMC
06.2021 - 10.2022
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
Product Sales Specialist
Vail Resorts
10.2020 - 05.2021
- Directed customer requests to ensure an optimal experience at Vail Resorts
- Maximized lift ticket and ski lesson sales by encouraging a customer-centered approach
- Assisted consumers with extensive knowledge and confidence in general mountain and terrain information, ski and mountain safety, and COVID protocols.
- Facilitated ticket and lesson booking as well as all communications regarding resort sales
- Maintained accuracy in daily lift rates.
Merchandising Associate
Lowes
08.2019 - 10.2020
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate for customers
- Consulting with store managers, associates and other staff to determine the optimal placement of products and displays
- Managed rotation of displays to promote new product launches and reflect seasonal themes
- Assists in aligning organization's culture, products, and image with targeted market
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
Sales Associate
Nike Inc
03.2015 - 10.2020
- Leader of digital sales for two quarters
- Consistently maintaining knowledge of all store departments to be available for operating cash registers, perform shipping and receiving duties, stock the floor, and build visual displays when necessary
- Assisting Leads, Senior Associates, and Managers in training entry level associates
- Building the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
BBA - Marketing, Professional Sales
University of Central Oklahoma
Edmond, OKAssociate of Science - Diversified Studies
Oklahoma City Community College OKC
Skills
- Visual merchandising
- Retail Sales
- Time Management
- Cashiering
- Customer Service
- SPIN Selling
- Proficient in Microsoft Suite
- Fashion Awareness
- Understand Behavioral Styles
Accomplishments
- Social Media Marketing - Hoot-Suite Social Media Certification Aug
- 2019 Edmond, OK
Timeline
Server
Kenosha Steakhouse
10.2022 - Current
Sales Associate
Burton
10.2022 - Current
Sales Professional
Group 1 - Bob Howard Buick GMC
06.2021 - 10.2022
Product Sales Specialist
Vail Resorts
10.2020 - 05.2021
Merchandising Associate
Lowes
08.2019 - 10.2020
Sales Associate
Nike Inc
03.2015 - 10.2020
BBA - Marketing, Professional Sales
University of Central Oklahoma
Associate of Science - Diversified Studies
Oklahoma City Community College OKC
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