Robert Douglas Wood
Felton,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Sales Representative
AG-INDUSTRIAL
01.2024 - Current
- Generated new leads though networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stayed current on company offerings and industry trends.
- Presented professional mage consistent with company's brand values.
- Promoted conversion of causal shoppers into customers through product knowledge and product solutions to meet customers need.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledge, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and delivered engaging sales presentations to convey product benefits.
- Quoted prices, credit terms and other bid specifications.
Project Consultant
Renewal by Andersen Window Replacement
01.2020 - 09.2023
- Cultivated lasting rapport with customers by providing accurate pricing and credit terms to meet customers objectives.
- Planned, designed, and scheduled phases for large projects.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Prepared and submitted project invoices for review and approval.
- Partnered with project team members to identify and quickly address problems.
Sales Representative
Atlantic Tractor
08.2015 - 12.2019
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Promoted conversions of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance presentations.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly and quarterly sales trainings.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledge, friendly support, at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and delivered engaging sales presentations to convey product benefits.
- Quoted prices, credit terms and other bid specifications.
Store/Distribution Manager
Brass Sales Company
02.2013 - 08.2015
- Overseeing daily operations including but not limited to opening and closing store, inventory, truck driver's, sales associates, sales coordinators, bin locating, tow shop, warehouse operations, etc.
President/Operator
LandScapes, Inc.
03.1997 - 02.2013
- Managed the day-to-day tactical and long term strategic activities within the business. Recruited and hired 2-3 new staff each fiscal year. Presented goals and objectives to new principals. Coached and mentored 4 staff members by offering constructive feedback and taking interest in their long-term career growth. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers' select products the best fir their personal needs, Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Offered direction and gave constructive feedback to motivate team members.
Education
No Degree - Basic Courses
Delaware State College
Dover, DE09-1989
High School Diploma -
Lake Forest High School
Felton, DE 06-1989
Skills
- Customer and Relationship Management
- Sales and Marketing
- Lead Generation
- Project Management
- Sales Proposal Creation
- Customer Oversight
- Product and Service Knowledge
- Groupme
- Zoom
- Microsoft Windows
- Building Materials
- Critical Thinking
- Project Proposals
- Customer Satisfaction
- Equipment Transportation
- Safe Work Practices
- Special Projects
- Project Organization
- Timely Project Completion
- Power Tools
- Safe Equipment Handling
Timeline
Sales Representative
AG-INDUSTRIAL
01.2024 - Current
Project Consultant
Renewal by Andersen Window Replacement
01.2020 - 09.2023
Sales Representative
Atlantic Tractor
08.2015 - 12.2019
Store/Distribution Manager
Brass Sales Company
02.2013 - 08.2015
President/Operator
LandScapes, Inc.
03.1997 - 02.2013
No Degree - Basic Courses
Delaware State College
High School Diploma -
Lake Forest High School