Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Duncan Heinly

Facilities
Melbourne,FL

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

45
45
years of professional experience

Work History

Custodian

Calvary Chapel Melbourne
10.2015 - Current
  • Checked in and stocked inventory throughout facility.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
  • Maximized fuel efficiency by planning strategic routes that combined multiple deliveries in close proximity whenever possible.
  • Promoted company values through exceptional customer service skills while interacting with clients at pickup and drop-off points.
  • Improved delivery efficiency by optimizing route planning and time management strategies.
  • Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.
  • Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.
  • Continually upheld a clean driving record by adhering to traffic laws and safe driving practices.
  • Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
  • Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
  • Increased overall reliability by strictly adhering to company policies and procedures while on the job.
  • Prioritized delivery tasks according to urgency levels, ensuring that time-sensitive materials reached their destinations promptly.
  • Reduced fuel expenses through careful route planning and efficient vehicle maintenance practices.
  • Developed strong relationships with clients through courteous and professional interactions during pickups and deliveries.
  • Conducted regular vehicle inspections, identifying potential issues before they became costly repairs or caused delays in service.
  • Enhanced customer satisfaction by consistently meeting deadlines for urgent deliveries.
  • Ensured packages were handled with care, minimizing damages and loss during transit.
  • Verified package information to check for accuracy and completeness.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Managed delivery route for optimal use of time and fuel.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated with dispatch and customers for accurate delivery information.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Bus Driver

Calvary Chapel Melbourne
09.2021 - 09.2023
  • Conducted pre-trip inspections of bus for safe operation.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.

Courier

Calvary Chapel Melbourne
06.2014 - 09.2023
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.
  • Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.
  • Continually upheld a clean driving record by adhering to traffic laws and safe driving practices.
  • Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
  • Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
  • Prioritized delivery tasks according to urgency levels, ensuring that time-sensitive materials reached their destinations promptly.
  • Reduced fuel expenses through careful route planning and efficient vehicle maintenance practices.
  • Developed strong relationships with clients through courteous and professional interactions during pickups and deliveries.
  • Conducted regular vehicle inspections, identifying potential issues before they became costly repairs or caused delays in service.
  • Ensured packages were handled with care, minimizing damages and loss during transit.
  • Collaborated with team members to streamline operations and improve service quality.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Facilities Administrator

Calvary Chapel Melbourne
09.2007 - 09.2015
  • Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
  • Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
  • Implemented preventative maintenance schedules resulting in fewer breakdowns and reduced repair costs.
  • Created an accessible filing system for important documents which streamlined retrieval and increased employee efficiency.
  • Supported facilities team with scheduling, coordination, and execution of maintenance tasks, ensuring timely completion.
  • Reduced energy consumption in the facility through proactive monitoring of utility usage trends.
  • Managed inventory levels effectively for cost control and timely replenishment of necessary items.
  • Contributed to budget development process through accurate tracking of expenses and providing input on potential cost-saving measures.
  • Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
  • Supported emergency response efforts by assisting in developing evacuation plans and coordinating drills.
  • Coordinated with vendors to secure necessary supplies and equipment, maintaining a well-stocked and organized workspace.
  • Trained new hires on internal processes and procedures leading to faster onboarding and increased job satisfaction for new staff members.
  • Enhanced office efficiency by organizing and maintaining facility records and documentation.
  • Assisted in the planning and execution of events held at the facility, ensuring smooth operation and positive guest experiences.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Custodial Shift Supervisor

Calvary Chapel Melbourne
01.2005 - 09.2006
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
  • Handled emergency situations effectively through prompt response measures, minimizing damage or disruptions to operations.
  • Maintained safety compliance by conducting regular inspections, identifying potential hazards, and addressing issues promptly.
  • Conducted performance evaluations for custodial staff members, providing constructive feedback and setting goals for improvement.
  • Coordinated with other department supervisors to address facility needs efficiently and effectively.
  • Managed inventory of supplies and equipment, ensuring proper usage and cost-effective purchasing decisions.
  • Facilitated smooth transitions during shift changes by maintaining detailed records of completed tasks and ongoing projects.
  • Enhanced team productivity by providing thorough training and clear expectations for all custodial staff members.
  • Provided excellent customer service by promptly addressing concerns from building occupants and visitors.
  • Improved facility cleanliness by implementing efficient cleaning procedures and schedules for the custodial team.
  • Ensured completion of special projects such as deep cleanings or event setups within designated timelines.
  • Reduced staff turnover rates by fostering a positive work environment and offering opportunities for growth and development.
  • Collaborated with administrators on facility-related planning initiatives, providing input based on custodial expertise.
  • Continuously updated knowledge on industry standards and best practices to ensure the highest level of efficiency within the custodial department.
  • Mentored new employees, sharing best practices in cleaning techniques and time management skills.
  • Streamlined communication between custodial team members, resulting in improved coordination and teamwork.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored staff performance and provided feedback to drive productivity.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Established and enforced safety protocols and guidelines for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Custodian

Calvary Chapel Melbourne
10.2001 - 01.2005
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported vandalism or other damage to property to supervisor.
  • Kept building spaces premises clean inside and outside.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Improved facility appearance with meticulous floor waxing and carpet cleaning.
  • Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
  • Reduced supply costs through efficient inventory management and judicious use of cleaning supplies.
  • Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
  • Bolstered security measures, regularly checking doors and windows for proper closure after hours.
  • Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
  • Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
  • Coordinated with maintenance team to address and resolve facility issues promptly.
  • Fostered safer environment by promptly addressing spillages and potential slip hazards.
  • Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Store Manager

Sun Clean Dry Cleaners & Launderers
11.1997 - 10.2001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Dry Clean Delivery Driver

Sun Clean Dry Cleaners & Launderers
09.1987 - 10.1998
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Retail Sales Clerk

Nahacky's Aquarium
09.1980 - 09.1988
  • Maintained healthy environments for livestock.
  • Extensive knowledge of livestock compatibility and fish pathology.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Expert on aquatic plant species.
  • Able to do repairs on aquarium equipment, such as filters and aquarium lights.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Assisted in visual merchandising, creating attractive displays to drive customer engagement.
  • Handled returns and exchanges efficiently while adhering to company policies, ensuring customer satisfaction throughout the process.
  • Managed cash register accurately while processing transactions swiftly but carefully.
  • Resolved customer inquiries and complaints with professionalism, ensuring repeat business.
  • Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
  • Demonstrated product features effectively to customers based on their needs, increasing potential sales conversions.
  • Assisted customers in locating desired items quickly, enhancing their overall shopping experience.
  • Responded promptly to telephone inquiries from potential customers while providing accurate information about available products or special offers.
  • Trained new team members on store procedures and best practices, fostering a collaborative work environment.
  • Established rapport with customers through friendly interactions and attentive service, building loyalty to the brand.
  • Provided efficient checkout services for a smooth customer experience, minimizing wait times.
  • Maintained updated knowledge of current trends and popular products in the retail industry.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.

Education

Associate of Arts - General Education

Brevard Community College
3865 North Wickham Road, Melbourne, Florida 32935
05.2001 -

Skills

Cleaning and sanitizing expertise

Timeline

Bus Driver

Calvary Chapel Melbourne
09.2021 - 09.2023

Custodian

Calvary Chapel Melbourne
10.2015 - Current

Courier

Calvary Chapel Melbourne
06.2014 - 09.2023

Facilities Administrator

Calvary Chapel Melbourne
09.2007 - 09.2015

Custodial Shift Supervisor

Calvary Chapel Melbourne
01.2005 - 09.2006

Custodian

Calvary Chapel Melbourne
10.2001 - 01.2005

Associate of Arts - General Education

Brevard Community College
05.2001 -

Store Manager

Sun Clean Dry Cleaners & Launderers
11.1997 - 10.2001

Dry Clean Delivery Driver

Sun Clean Dry Cleaners & Launderers
09.1987 - 10.1998

Retail Sales Clerk

Nahacky's Aquarium
09.1980 - 09.1988

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