Robert Dunwoody
Huntsville
Summary
Experienced Test Engineer with a proven record of generating and building relationships, providing superior instruction and training, designing educational strategies, and coaching individuals to success. Skilled in demonstrating exceptional communication skills and making critical decisions in the most challenging environment. Experienced team player with an equal ability to work independently in an ambiguous environment.
Overview
29
29
years of professional experience
Work History
Test Engineer
GDIT
06.2021 - Current
- Assists in leading a diverse team of Junior Test Engineers, Electronics Technicians, and System instructors on the day-to-day operations for the IBD-SS Contract scope. Authored and executed test plans in support of fault analysis and configuration baseline development and maintenance.
- Troubleshoots and resolves IT, Hardware, software, and mechanical issues in a controlled test environment for all Force Protection Family of Systems within the PM FPS portfolio.
- Knowledge and experience in reading engineering drawings, schematics, and diagrams for updating and facilitating updates and changes in the asset management database.
- Trains help desk staff in all technical and administrative matters to provide superior customer service for end-users and ensure contract deliverables are on time and within scope.
- Documents, tracks, and resolves more than 93 reported problems with IT infrastructure, computer systems, and system failures, utilizing remote troubleshooting techniques and test lab fault replication.
- Possesses commanding knowledge of the principles, methods, techniques, and applications used to provide unprecedented technical support. Experienced in writing, editing, and revising training manuals for new and updated software and hardware requirements.
- Provides polite and friendly customer service and the ability to follow up with customers to ensure full resolution of issues.
- Utilizes incident database tools for tracking, documenting, and resolving as many incidents as possible during the first contact with customers before escalating to higher tiers.
- COLTS and CM SME; experienced in all aspects of database management to include configuration and property management, maintenance work orders, shipments, requisitions, RMA module, and how they relate to system configurations. Experience teaching, training, and utilizing COLTS MWO processes and utilization throughout the program fleet as well as utilizing structure manager tools to support Configuration Management requirements.
- Possesses the ability to work across departmental boundaries and interact with senior program leadership.
- Experience in performing property inventories and/or property audits utilizing various database systems. Knowledge of D-FAR, DPAS, Logistics and Warehouse Operations, Government Property Management Systems for CONUS and OCONUS teams.
Training Instructor
CACI
01.2018 - 01.2020
- Responsible for training Field Service Representatives and Operators for the BETSS-C program at the Integrated Base Defense Academy, FT Leonard Wood MO
- Responsible for contributing to the development of training material
- Subject Matter Expert at the academy for all the systems; Ageon, SCOUT, PSS-G Medium, PSS-G Heavy, RDISS, Solar Stik and GREENS
- Extensive training and instructing of students in Networking, Systems Management and configuration builds, Also, a training expert in configuration Management and CISCO configurations
- Trained and experienced in CAT 5 and CAT 6 cable building and creating and repairing military style plug-ins
- Extensive training in electrical, video and fiber testing using Multimeters and fiber optic testers and CAT 5 & 6 test equipment
- 10 years of experience with the BETSS-C program.
Senior Electronic Field Service Engineer
Mantech International
10.2015 - 01.2018
- Utilizing in-depth knowledge and expertise to deliver direct customer support and in country depot level repair of all facets of Elevated Sensor to include: PSS-G Heavy tower with TerraSight, PSS-G Medium with TerraSight and Ageon software, Scout systems with Ageon software, RDISS, Alternative Energy System (AES) Solar Stik, GREENS solar kit, Motorola point-to-point radios, system federation, Cisco routers and the use of the new wireless A-3's
- RAID and BETSS-C systems, Standard Ground Station (SGS), Remote Standard Ground Station (RSGS), Legacy RAID, 107 Ft Tower, 80 Ft Tower, MSTAR and ARSS radar, Cerberus Trailer, RDISS, MRTI, FLIR camera, RAID Legacy Map-Overlay Also, Windows Server 2003, 2008, Unattended Ground Sensors (UGS), Motorola point-to-point radios, Cisco router configuration and networking.
Office Trainer
Farmers Insurance Group
10.2014 - 10.2015
- Led the area office installation of computer hardware and computer-based training for all agents in the Region to ensure they all met State certification criteria and requirements for certification
- Software included U Of Farmers and Cornerstone.
Senior Electronic Field Service Engineer/Site Lead
Mantech Intl
10.2010 - 10.2014
- Supervised 8 operator personnel in the delivery of customer support and execution of watch standing capabilities utilizing Advanced Optical Systems offering daytime, night vision, and thermal capabilities
- Served as Subject Matter Expert for three areas of Elevated Sensors, which included RAID, BETTS-C, and RDISS and maintaining systems and backup generators
- Preformed trouble shooting and regular maintenance on systems to keep them FMC.
Aviation Boatswain’s Handler
United States Navy
01.1995 - 12.2009
- Primary duties included: troubleshooting and repair communications, navigation, infrared detection, radar, laser, electronics, relay switch wiring, router configuration and networking.
Education
Boatswain -
Handler "A
1996
High School Diploma -
El Dorado High School
1995
Skills
- Attention to Detail
- Test Scenarios
- Root Cause Analysis
- Documentation and Reporting
- Documentation Management
- Adaptive Teaching Methods
- System Troubleshooting
- Equipment Maintenance
- User Training
- Program Support
Timeline
Test Engineer
GDIT
06.2021 - Current
Training Instructor
CACI
01.2018 - 01.2020
Senior Electronic Field Service Engineer
Mantech International
10.2015 - 01.2018
Office Trainer
Farmers Insurance Group
10.2014 - 10.2015
Senior Electronic Field Service Engineer/Site Lead
Mantech Intl
10.2010 - 10.2014
Aviation Boatswain’s Handler
United States Navy
01.1995 - 12.2009
Boatswain -
Handler "A
High School Diploma -
El Dorado High School
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