Robert Durnan
Bloomington,IN
Summary
Results-driven individual known for attention to detail and teamwork. Experienced in quality inspections and maintaining a safe working environment, ready to leverage skills to optimize production and elevate customer experiences.
Overview
7
7
years of professional experience
Work History
Operator 1
Cook Medical
Ellettsville, IN
08.2024 - 04.2026
- Collaborated with team members to streamline production processes and enhance efficiency.
- Conducted quality inspections to verify compliance with industry standards and specifications.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Ensured compliance with safety protocols and quality standards during production processes.
- Trained new team members on operational procedures and equipment usage.
Crew Member
McDonald's
Ellettsville, IN
01.2023 - 08.2024
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Collaborated with team members to achieve timely service during peak hours, enhancing workflow efficiency.
- Monitored inventory levels and communicated needs to management for optimal stock availability.
- Implemented best practices for food preparation, contributing to improved product quality and consistency.
- Engaged in problem-solving to address customer complaints, fostering a positive dining experience.
- Supported promotional initiatives by effectively communicating special offers and upselling menu items.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Cashier Assistant
Family Dollar
Ellettsville, IN
09.2023 - 01.2024
- Assisted in processing customer transactions efficiently and accurately.
- Maintained organized checkout areas to enhance customer experience.
- Supported inventory management by restocking shelves and organizing merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored cash drawer accuracy, ensuring compliance with company policies.
- Met customer needs through polite, friendly and attentive service.
Housekeeper and Laundry Attendant
Holiday Inn Express Hotel
Martinsville, IN
03.2023 - 01.2024
- Maintained cleanliness and organization of guest rooms and common areas.
- Implemented efficient cleaning techniques to enhance guest satisfaction.
- Utilized industry-standard cleaning supplies and equipment to ensure safety compliance.
- Assisted in training new staff on proper housekeeping protocols and procedures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated laundry machines and equipment to ensure efficient processing of garments.
- Managed inventory of linens and supplies, maintaining optimal stock levels.
- Inspected finished products for quality assurance, addressing any discrepancies promptly.
- Implemented process improvements to enhance workflow efficiency within the laundry department.
Service Driver
Neal Tire & Auto Service
Ellettsville, IN
09.2022 - 03.2023
- Operated company vehicle in compliance with safety regulations.
- Maintained accurate records of deliveries and inventory levels.
- Assisted in scheduling delivery routes to optimize efficiency and timeliness.
- Provided exceptional customer service while interacting with clients during deliveries.
- Delivered automotive products and services efficiently to various locations.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
Cashier Assistant
Casey's
Spencer, IN
01.2022 - 09.2022
- Implemented process improvements to reduce wait times at checkout stations.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Crew Member
McDonald's
Long Beach, CA
10.2019 - 12.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and prompt resolution of issues.
- Operated kitchen equipment and maintained cleanliness standards to support safe food preparation.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Trained new crew members on operational procedures, promoting adherence to company policies and safety protocols.
- Managed inventory levels by restocking supplies and minimizing waste, contributing to cost savings initiatives.
- Implemented quality control measures to ensure food safety compliance and uphold brand standards consistently.
- Prepared food items according to standardized recipes, ensuring consistency in taste and presentation.
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow during peak service hours, enhancing efficiency.
Education
High School Diploma -
Ivy Tech Community College Bloomington
Bloomington, IN10-2024
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Tool operation
- Production work
- Quality assurance
- Flexible schedule
Timeline
Operator 1
Cook Medical
08.2024 - 04.2026
Cashier Assistant
Family Dollar
09.2023 - 01.2024
Housekeeper and Laundry Attendant
Holiday Inn Express Hotel
03.2023 - 01.2024
Crew Member
McDonald's
01.2023 - 08.2024
Service Driver
Neal Tire & Auto Service
09.2022 - 03.2023
Cashier Assistant
Casey's
01.2022 - 09.2022
Crew Member
McDonald's
10.2019 - 12.2020
High School Diploma -
Ivy Tech Community College Bloomington