ROBERT E. CARROLL JR

• Provided comprehensive business operations consulting services to over 30 organizations, effectively enhancing their operational performance and increasing return on investment (ROI) by 22% average
• Guided clients in defining their unique niche, identifying target markets, creating ideal client avatars, and determining optional marketing channels for customer acquisitions
• Collaborated with clients to create key performance indicators (KPIs) to track and improve operational performance and facilitate data driven decisions
• Implemented technology solutions to streamline operations, resulting in 43% reduction in manual tasks
• Lead implementation of organizational policies and procedures, ensuring compliance with federal, state, local, and industry regulations
• Educated staff on organizational mission and goals, empowering individuals to actively contribute as team members in meeting goals and objectives
• Fostered positive and productive relationships with vendors, ensuring timely and cost-effective supply of essential services to clients
• Conducted thorough process analyses and efficiency assessments, resulting in $167k reduction in operational costs and 18% increase in productivity.

• Responsible for fleet service operations within 11 western states to service over 83 client's dedicated transport carriage accounts.
• Led staff of 7 managers and 97 union & non-union personnel, operating in separate geographic locations within western region.
• Ensured proper lifecycle planning for 2K+ class-8 tractors, trailers, and specialized equipment valued at $300M.
• Established training & development program; increased workforce technical skills; increased annual retention rate by 12%.
• Revamped company's Technician job descriptions; improved alignment with compensation, training requirements, and job placement for hiring.
• Select and managed out-sourced vendor contracts; negotiate rates / services, and monitor service level performance.
• Ensured proper lifecycle planning for 2K+ class-8 tractors, trailers, and specialized equipment valued at $300M.
• Prepared and managed annual (regional) maintenance service budget of $30M; provide forecasted data and trend analysis.
• Analyzed data / processes to create cost saving strategies and initiatives to reduce company's maintenance costs.
• Oversaw region compliance with safety, environmental, state / federal Department of Transportation (DOT), union collective bargaining agreement(s) (CBA), and employee relations.

• Oversaw fuel supply chain, airport fuel terminal, and airline fueling for Logan International Airport.
• Directed 6 departments through 8 managers and 120 union personnel in separate geographic locations.
• Responsible for safe and timely receipt, storage, quality testing, inventory, and distribution of 368M+ gallons of Jet-A, Diesel, and Gasoline petroleum fuels to airport annually.
• Managed individual airline contracts with on-time delivery of fuel logistics services for 63K+ flights per year.
• Supervised all barge / vessel scheduling of regional fuel supply for free trade zone (FTZ) 27, ensuring adequate inventory levels of Jet-A, Gasoline, and Diesel products valued more than $2.2B annually.
• Prepared and managed annual budgets for all departments in excess of $17M; ensured financial objectives were consistency met.
• Oversaw construction projects of fuel terminal, underground pipeline, and equipment valued over $93M
• Awarded “2011 Fuel Facility Manager of the Year” by National Petroleum Management Association.
• Revised workflow and increased training in aircraft fueling department; 20% reduction in system delays.
• Worked with EPA and Port Authority to revamp terminal's waste processing system; reduced annual costs by $200K in first six months of employment.

Human Resource Manager

• Advisor to executive department officer for all human relations matters for 138 medical personnel within organization.

Distribution Manager

• Led 14-member team in management of tanker truck fleet, fuel terminals, and assets valued at $60M.
• Managed overnight logistics of fueling operations to aircraft and ground equipment; ensured on-time distribution of 90K+ gallons of jet fuel, diesel, and gasoline petroleum products daily.

Fleet Maintenance Manager

• Supervised 8-member team in transportation maintenance department; directed scheduled / unscheduled maintenance of specialized fleet and equipment; ensured operational readiness of assets valued at $8.2M.
• Established and monitored maintenance priorities, determined operational requirements, and guaranteed availability of fleet readiness, equipment, tools, parts, and manpower to meet organizational goals.