Robert E. Cole
Highland,NY
Summary
Experienced health care administrative support professional with a background as project support and patient/customer relations in various settings across the continuum of care. Proficient organizational and interpersonal skills in a variety of settings including LTC/short term rehab, Patient Access on a hospital level, and acute emergency care. Additional customer service and clerical background in housing and retail. Seeking a position in a patient-centered organization that offers longevity and growth potential.
Overview
20
20
years of professional experience
Work History
Patient Access Representative, Liaison 2
Vassar Brothers Medical Center
Poughkeepsie, New York
10.2018 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
Administrative Associate
Wingate At Ulster
Highland, New York
08.2007 - 06.2018
- Assisted in scheduling meetings and preparing agendas for executive staff.
- Organized, maintained, and updated electronic filing systems to ensure accuracy of documents.
- Developed and implemented procedures for tracking office inventory and ordering supplies.
- Provided clerical support such as answering phones, responding to emails, filing documents, copying and scanning materials.
- Compiled data from multiple sources into a spreadsheet or database format for analysis purposes.
- Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
- Maintained confidentiality regarding all business matters related to the organization's operations.
- Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Assistant Office Manager
Hudson River Housing
Poughkeepsie, New York
12.2005 - 07.2006
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Created monthly reports on office expenses and budgets.
- Provided administrative support to senior management staff.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
Medical Records Coordinator DYSON
Vassar Brothers Medical Center
Poughkeepsie, NY
01.2005 - 04.2005
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Performed daily audits to ensure accuracy and completeness of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Scanned paper documents into electronic database.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Assisted providers with retrieving archived medical records when needed.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Monitored physician orders to ensure that all required forms were completed accurately and completely prior to filing in the chart.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
Education
Associate of Science - Medical Administrative
Ridley-Lowell Business And Technical Institute
Poughkeepsie, NY04-2004
Skills
- Patient check-in
- Patient identity verification
- Registration management
- Formularies
- Admitting coordination
Timeline
Patient Access Representative, Liaison 2
Vassar Brothers Medical Center
10.2018 - Current
Administrative Associate
Wingate At Ulster
08.2007 - 06.2018
Assistant Office Manager
Hudson River Housing
12.2005 - 07.2006
Medical Records Coordinator DYSON
Vassar Brothers Medical Center
01.2005 - 04.2005
Associate of Science - Medical Administrative
Ridley-Lowell Business And Technical Institute
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