Roberte Duverny
Deerfield Beach,United States
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Assistant
Lamacchia Realty
Fort Lauderdale, FL
09.2021 - 05.2022
- Prepared purchase agreements and disclosures and used Salesforce and Dotloop to complete paperwork.
- Maintained efficient office operations by handling errands and administrative functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Entered agreements into Lamacchia hub and create contact card and property card
- Create and post listings in Beaches MLS, Create virtual tours
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
HR Assistant
Pharmalogic
Boca Raton, FL
06.2020 - 07.2021
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Office Assistant/Property Management Administrative Assistant
Southern Management And Development
Boca Raton, FL
07.2017 - 10.2020
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Specialist
Advance America
Pompano Beach, FL
05.2014 - 06.2017
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with opening accounts and signing up for new services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Walgreens
Deerfield Beach, FL
06.2007 - 04.2014
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
No Degree - Real Estate
Gold Coast
Boca Raton, FL05.2021
Skills
- Microsoft Office Suite
- Supply Inventory Control
- Ease with Computers and Technology
- Document and File Management
- Confidentiality and Data Protection
- Multitasking and Time Management
- Business Administration
- Customer Service
- Bilingual in Creole and English
- Social Media Updating
- Problem Solving
- Critical Thinking
- Reception Duties
- Office administration
- Customer relations and communications
- Spreadsheet management
- Office management
- Travel planning
- Scheduling
- Business administration
- Documentation and control
Certification
- CAP - Certified Administrative Professional
- Licensed in Real Estate
Timeline
Licensed Real Estate Assistant
Lamacchia Realty
09.2021 - 05.2022
HR Assistant
Pharmalogic
06.2020 - 07.2021
Office Assistant/Property Management Administrative Assistant
Southern Management And Development
07.2017 - 10.2020
Customer Service Specialist
Advance America
05.2014 - 06.2017
Customer Service Representative
Walgreens
06.2007 - 04.2014
No Degree - Real Estate
Gold Coast
- CAP - Certified Administrative Professional
- Licensed in Real Estate
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