ROBERT E. FRANK JR.
Norristown
Summary
Results-oriented and metrics-driven Revenue Cycle Executive with 20+ years of success in optimizing financial performance across multi-site healthcare organizations. Proven track record leading end-to-end RCM strategy, from billing and coding to collections, patient access, and reimbursement. Adept at driving transformation initiatives, implementing BPO and automation strategies, reducing DSO, and improving cash flow. Recognized for building high-performance teams and aligning operations with evolving healthcare regulations and payer landscapes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner/ Executive RCM Consultant
Cornerstone RCM Solutions
04.2023 - Current
- Architected enterprise-wide RCM strategies improving collections and reducing operational costs across behavioral health and addiction treatment networks.
- Led BPO implementation generating $1mm+ in annual savings; enhanced denial processing and launched offshore collections teams.
- Partnered with executive teams to align RCM initiatives with strategic growth goals across 80+ facilities.
- Managed and developed a high-performance team of 100+ professionals across disciplines.
- Directed strategic initiatives to enhance operational efficiency across the organization.
- Spearheaded development of comprehensive training programs for staff, fostering professional growth.
Vice President, Business Transformation
Health Connect America
04.2024 - 01.2025
- Directed full-scale RCM transformation initiative for $140m revenue behavioral health system.
- Created centralized data lake strategy improving institutional analytics and reporting.
- Deployed operations management tools to enhance utilization across 83 clinics in 8 states.
- Led strategic initiatives to enhance operational efficiency across multiple divisions resulting in $500m in annual savings.
- Developed and implemented policies that improved organizational performance and employee engagement.
- Analyzed market data to identify opportunities for expansion and diversification of services offered.
- Mentored senior leadership on effective decision-making processes, enhancing team collaboration and innovation.
Executive RCM Consultant
Health Connect America
04.2023 - 04.2024
- Delivered executive-level RCM consulting and transformation strategy across behavioral health network.
- Generated $1mm + annual cost savings and 15% improvement in denial processing through BPO strategy.
- Proposed and developed call center/collections solution targeting 20% increase in patient collections.
- Reduced DSO and improved net revenue performance by streamlining back-end operations.
Vice President Revenue Cycle
American Addiction Centers
02.2021 - 04.2023
- Directed RCM operations for 19 entities with $240mm in A/R; managed 12 onshore and 70 offshore staff.
- Implemented offshore call center, boosting patient collections by 20%.
- Led billing system conversion integrated with Salesforce CRM.
- Outsourced billing functions saving $1.2mm annually and improving cash collections by 20%.
- Integrated UR and business office functions into central RCM workflow.
Vice President Revenue Cycle
Inception Fertility
01.2020 - 02.2021
- Consolidated and standardized RCM operations for a $220mm A/R organization across multiple locations.
- Standardized six independent billing platforms and improved operational efficiency by consolidating multiple business offices into a single, streamlined Center of Excellence in Tennessee.
- Reduced operational costs by $900m via automation and centralization.
- Quickly deployed remote workforce model in response to COVID-19.
Vice President Revenue Cycle
Aegis Sciences Corporation
01.2018 - 01.2020
- Managed $200mm in A/R across global RCM workforce (200 staff).
- Reduced DSO by 40 days and saved $1.5mm annually via automation and outsourcing.
- Launched call center in Guatemala and outsourced RCM to Sri Lanka and India.
- Supported Ameritox integration, increasing revenue by 25%.
- Resolved contracting and implemented OON billing strategy.
Regional Director Revenue Cycle
Quest Diagnostics via Optum360
10.2016 - 12.2017
- Oversaw $450mm in A/R and led 100-person team through transition to Optum360.
- Improved performance metrics and delivered $2mm+ in savings via Six Sigma.
- Boosted revenue by $2.8mm via reimbursement and process improvements.
Director RCM Billing System Standards
Quest Diagnostics
01.2014 - 10.2016
- Led billing standardization strategy for $7.1B enterprise.
- Directed $7M IT pipeline and oversaw major system conversions.
- Developed billing strategy for PAMA, Zika Virus, and compliance initiatives.
Sr. Finance Manager Pricing Systems and Controls
Quest Diagnostics
01.2011 - 01.2014
- Managed pricing compliance across 21 business units.
- Developed pricing models in alignment with Sales and Compliance.
- Led audits, supported billing conversions, and drove $292m in revenue protection.
Sr. Project Manager, Diagnostic Systems and Services
Quest Diagnostics
07.2010 - 06.2011
- Led $1mm+ lab systems projects and 3rd party engagements from RFP to deployment.
- Improved operational efficiencies and vendor delivery across multi-functional teams.
Finance Manager National Pricing Operations
Quest Diagnostics
09.2008 - 07.2010
- Led pricing operations team overseeing $540mm revenue impact.
- Reduced daily pricing errors by 97%, developed SOPs, and scaled operations without headcount increase.
Manager Strategic RCM Technologies
Quest Diagnostics
12.2005 - 09.2008
- Built digital front-end billing systems and enhanced web-based A/R tools.
- Implemented EIPP and EMPI projects; led $7B Billing Reshape initiative.
Various Leadership Roles
Quest Diagnostics
11.1994 - 12.2005
- Progressed through roles of increasing responsibility across billing, IT, pricing, and project leadership.
Education
Masters Information Systems Technology -
Penn State University
Bachelor, Management Information Systems -
Philadelphia University
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Revenue Cycle Strategy & Transformation
- Cash Collections & DSO Reduction
- BPO & Shared Services Leadership
- Billing System Integration & Automation
- M&A Integration & Operational Synergies
- Denial Management & Appeals Optimization
- Payer Contracting & Negotiations
- Regulatory Compliance (HIPAA, CMS, PAMA)
Certification
Six Sigma Green Belt, Project Management, Web Master, Quality Management Certifications
Timeline
Vice President, Business Transformation
Health Connect America
04.2024 - 01.2025
Owner/ Executive RCM Consultant
Cornerstone RCM Solutions
04.2023 - Current
Executive RCM Consultant
Health Connect America
04.2023 - 04.2024
Vice President Revenue Cycle
American Addiction Centers
02.2021 - 04.2023
Vice President Revenue Cycle
Inception Fertility
01.2020 - 02.2021
Vice President Revenue Cycle
Aegis Sciences Corporation
01.2018 - 01.2020
Regional Director Revenue Cycle
Quest Diagnostics via Optum360
10.2016 - 12.2017
Director RCM Billing System Standards
Quest Diagnostics
01.2014 - 10.2016
Sr. Finance Manager Pricing Systems and Controls
Quest Diagnostics
01.2011 - 01.2014
Sr. Project Manager, Diagnostic Systems and Services
Quest Diagnostics
07.2010 - 06.2011
Finance Manager National Pricing Operations
Quest Diagnostics
09.2008 - 07.2010
Manager Strategic RCM Technologies
Quest Diagnostics
12.2005 - 09.2008
Various Leadership Roles
Quest Diagnostics
11.1994 - 12.2005
Masters Information Systems Technology -
Penn State University
Bachelor, Management Information Systems -
Philadelphia University
Awards
National Compliance Excellence Award (2012) – Leadership in California litigation, Management Excellence Award (2010) – Leadership in departmental restructure and improved service metrics
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