ROBERT E. HUNT

Work History

Real Estate Senior Tour Specialist

Flyhomes

06.2021 - 06.2023

Compared properties possessing similar features to determine competitive market prices.
Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.

Administrative Specialist

G&G Environmental Compliance, Inc

09.2019 - 09.2021

Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Handled client correspondence and tracked records to foster office efficiency.
Prepared project documents, reports and brochures.
Scheduled meetings booked meeting rooms and prepared meeting agendas.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Maximized quality assurance standards and controlled downtime to meet revenue targets.
Supported enterprise-wide rollout of Microsoft 365 by aiding with design, development and deployment of key features.

Information Technology Technician

Alvord Unified School District

10.2017 - 06.2019

Established, repaired and optimized networks by installing wiring, cabling and devices.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Set up hardware and software in optimal configurations to meet network performance requirements.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
Answered and triaged requests for assistance in order to provide top-notch support.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Configured hardware, devices and software to set up work stations for employees.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Removed malware, ransomware and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency.

Broker General Agent

Financial Resource NetworkRiverside

01.2011 - 10.2017

For life insurance products, serving individual clients, insurance brokers and independent insurance agents
Responsible for product support, training and case management for brokers and agents appointed with various insurance carriers.
Advised customers about new products and assisted customers in determining best insurance product for needs.
Quoted prices and credit terms to prepare sales contracts.
Organized and coordinated meetings and conference calls with various individuals.
Compiled lists of potential clients to develop and expand book of business.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Met with prospective customers and business owners in homes, businesses and other settings.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Oversaw contract performance with preferred partners by managing override payment, performance and projection.
Mentored multiple entry-level brokers.
Called potential clients to set up appointments according to mutual availability.
Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.

Co-owner Sales and Marketing Manager

BrightStarLifeCare

01.2007 - 01.2011

Partnered with my wife to open a franchise operation in a healthcare related market; providing staffing solutions to individuals in need of assistance with childcare to elder care, medical staffing and more
Developed long term relationships with customers who knew we were part of their team and cared about positive results
I was responsible for all sales and marketing from startup to our eventual one million dollar yearly revenue
My other duties included managing customer relations, contracts and marketing decisions, as well as, recruiting and day to day management of the company
We sold our successful franchise in December of 2010.

Systems Integration Manager

WMC Mortgage, GE Money

01.1996 - 01.2007

Managed and developed systems integration projects for the financial industry
Integral part of the development team for a new point of sale (POS) software for mortgage brokers
Designed and oversaw the development of a data mapping module to allow various mortgage broker software file extracts to be quickly integrated to our loan origination system (LOS)
Ensured data security between various business partners and all electronic data transmissions
Worked with internal business units and financial business partners to design seamless integration of data between various systems and databases
Designed and developed all automation of daily operational tasks for reporting, data transfers and database maintenance
Developed an complete software system to replace nightly operations staff
Managed a team of programmers and analyst for projects for both business and database applications
Designed and programmed automated procedures for workstation upgrades, workstations conversions to new corporate systems and server relocations
Users experienced seamless workstation conversions as a result of these projects
Negotiated the development contract between our company and the software vendor for our loan origination system (LOS)
Software: MortgageFlex Systems (LOS), DataFlex, Sterling Commerce ConnectDirect, PGP, Winbatch, ScriptLogic, Microsoft Server 2000, Microsoft XP professional, Microsoft SQL Server, Microsoft Access, Microsoft Word, Microsoft Excel, Timeline Project Management.

System Analyst II

Norwest MortgageRiverside

01.1993 - 01.1996

I was brought on board to assist in the design and development of a new point of sale (POS) software for mortgage brokers
Our team developed a PC based point of sale system to be used by mortgage brokers for submission of loans to our loan origination system
I assisted the marketing department as the technical expert in promoting the project by visiting prospective clients and demonstrating the functions of the system
Responsibilities also included the automated retrieval and distribution of loan data to/from our remote branches, as well as automated nightly or emergency system updates.

IT Consultant

Self-employeed

Moreno Valley, CA

02.1990 - 07.1992

Planned and developed interfaces that simplified overall management and offered ease of use.
Coordinated efficient large-scale software deployments.
Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
Recommended and installed upgrades and helped businesses to plan for technology to match growth.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Contributed to project cost estimates and budgets based on assessment of client needs.

Business Analyst/CSR/Trainer

MortgageFlex Systems, Inc

01.1988 - 01.1990

MortgageFlex Systems, Inc
Developed and maintained loan origination software for the mortgage banking industry
I provided input to our programmers from various client business units for development of standard and customized changes to our software
Provided the analysis and testing for the very first rate table matrix in the mortgage banking industry
Integral part of building the very first point of sale software for the mortgage banking industry.

Point of Sale Information Systems Manager

Glenfed Mortgage CorporationIrvine

01.1986 - 01.1990

Partnered with MortgageFlex Systems, Inc
To develop and implement one of the first point of sale origination software systems for Glenfed Mortgage Corporation and Realty World of Southern California
This point of sale system was designed to act as a standalone personal computer software as well as providing access from intelligent data terminals
Provided analysis between MortgageFlex programmers and the point of sale business unit to develop and implement this project
Built and maintained the computer network for all point of sale operations
Trained and supported internal processors and underwriters
Trained and supported end users
Assisted in marketing the point of sale system to end users.

IT Support Manager

Data Rentals & Sales

Culver City, CA

10.1983 - 04.1985

Prepared employee schedules for maximum coverage during key hours.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Managed specialist team to provide technical assistance and customer service.
Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Developed and maintained relationships with customers to enhance customer satisfaction.
Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Provided technical support to customers, troubleshooting technical issues and providing solutions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Summary

Overview

Work History

Real Estate Senior Tour Specialist

Administrative Specialist

Information Technology Technician

Broker General Agent

Co-owner Sales and Marketing Manager

Systems Integration Manager

System Analyst II

IT Consultant

Business Analyst/CSR/Trainer

Point of Sale Information Systems Manager

IT Support Manager

Education

Technology Degree - Computer Systems

Electronics

Communications

Skills

Accomplishments

Affiliations

Certification

Timeline

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