Robert E. Washington
IT Support Specialist
Metairie,LA
Summary
Technically skilled and growth-oriented IT professional with hands-on experience in computer repair, seeking a Tier 1 entry-level role in network configuration and cybersecurity fundamentals. I have passed the CompTIA A+ Core 1 exam, and I am actively preparing to pass the Core 2 exam. Adept at building and troubleshooting systems, supporting the Windows Client Operating System Environment, and conducting forensic analysis. Backed by the following certifications: CompTIA Fundamentals (ITF+), TestOut Network Pro, and Udemy Linux Operating Systems. Committed to continuous learning and professional development through classroom and accredited virtual training. Currently enrolled in the LA Cyber Security Academy Boot Camp Program at Southern University at New Orleans, studying for the CompTIA, Tech+, and Python exams. Completed required coursework training in A+, Network+, and Security+ at Southern University in Shreveport.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Repair Technician
Self-employed Technician
Metairie, Louisiana
05.2024 - Current
- Rebuild laptops and desktop computers.
- I wiped and reinstalled the OS on a MacBook.
- Reinstalled applications and configured a secure password for the owner.
- Tested repaired products for proper operation prior to returning them to customers.
- Delivered a fully functional machine, ready for use.
- Educate users on Mac features and security awareness.
Network Design
Self Employed
Metairie, Louisiana
05.2023 - Current
- I invested $6,000.00 in server components, a laptop, and operating system/software licenses.
- Designed a SOHO network and home lab for personal growth and development.
- Established personnel to simulate network segmentation and device hardening.
- Currently leveraging a home lab to prepare for Tech+, Python, A+, Core2, Sec+, and Network+ CompTIA exams.
- Presently refurbishing three laptops for added experience to increase the size of the SOHO network.
Computer Lab Student Support
Delgado Community College, City Park Campus
New Orleans, Louisiana
02.2023 - 05.2023
- Set up new workstations with appropriate operating systems and applications.
- Configured user accounts in accordance with security policies.
- Demonstrated basic functions of various software programs to patrons.
- Assisted peers with software issues, password resets, and system navigation.
- Provided support for other students during coursework assignments and test prep setup for exams.
Education
Currently Enrolled in Certificate Program - Cyber Security Studies
LA Cyber Security Academy
Southern University At New Orleans08-2025
Associate of Applied Science - Certificate of Technical Studies Computer Network
Southern University At Shreveport
Shreveport, LA05-2025
Certificate of Completion - IT Support Specialist
Goodwill Technical College
New Orleans, LA05-2025
Associate of Applied Science - Computer Network Technology
Delgado Community College, City-Park Campus
New Orleans, LA05-2024
Clerk Typist Diploma - Word Processing And Office Support
Urban League of Greater New Orleans
New Orleans, LA10-1993
High School Diploma -
John McDonough Senior High School
New Orleans, LA06-1987
Skills
- Coursework Certification Equivalent
- Computer System Maintenance (A Core 1)
- Support client operating systems (A Core 2, in progress)
- Introduction to Networking (Network)
- Routing and Switching (Network)
- Introduction to Cyber Security (Security)
- Cybersecurity Essentials (Security)
- Technical support
- Hardware repair
- Software installation
- Diagnostic testing
- Maintaining components
- System testing
- Equipment Repair
- Equipment inspection
- Network configuration
- Customer service
- Safety requirements
- Problem-solving
- Detail oriented
Military Service
- United States Navy Communications Specialist (E-3)
- Service: 19891992 | Duty Station: USS Kitty Hawk CV-63, Philadelphia, PA
- Training: Bootcamp, Radio Communications, Firefighting, OSHA Safety Bio-Chemical Warfare, Small Arms weaponry.
- Awards: Honorably Discharged, National Defense Medal, Sea Service Ribbon, Navy Diploma
Certification
- TestOut Network Pro
- CompTIA IT Fundamentals (ITF+)
- Udemy - Linux Operating Systems
- Commerical Driver's License (CDL), Class A, Endorsements: with Passenger, Tanker, and Double/Triple Trailer.
- Expires 2028
Timeline
Repair Technician
Self-employed Technician
05.2024 - Current
Network Design
Self Employed
05.2023 - Current
Computer Lab Student Support
Delgado Community College, City Park Campus
02.2023 - 05.2023
Currently Enrolled in Certificate Program - Cyber Security Studies
LA Cyber Security Academy
Associate of Applied Science - Certificate of Technical Studies Computer Network
Southern University At Shreveport
Certificate of Completion - IT Support Specialist
Goodwill Technical College
Associate of Applied Science - Computer Network Technology
Delgado Community College, City-Park Campus
Clerk Typist Diploma - Word Processing And Office Support
Urban League of Greater New Orleans
High School Diploma -
John McDonough Senior High School
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