Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robert Edgar Ramey

Buckhead,GA

Summary

Forward-thinking professional offering more than 15 years experience managing Atlas Copco equipment. I embrace new technologies while having extensive knowledge of Power BI, warning and shutdown codes, and the on-going improvements to the user innerface, engine software, and Parus.

Overview

12
12
years of professional experience

Work History

Field Service Technician

Atlas Copco
11.2011 - Current
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

Technician Diploma - Diesel Mechanics

Dekalb Technical Institute
Decatur, GA

High School Diploma -

Newton County High School
Covington, GA

Skills

Vast knowledge of rental equipment

Strong organizational skills with acute attention to detail

Troubleshooting both on-site and off-site in order to resolve issues and fill customer's unspoken needs

Ability to multi-task in high-energy mode

Capacity to excel while working independently and in a team environment

  • Equipment Oversight
  • Workflow Management
  • Inventory Management
  • Professional and Courteous
  • Accountability and Work Ethic
  • Interdepartmental Collaboration
  • Team Supervision

Additional Information

In my current position as a Field Service Technician, I personally attend to approximately 20 customer calls per week, addressing their concerns and scheduling the maintenance needed. Additionally, I take approximately 7 calls per week from other Atlas Copco Field Service Technicians in order to assist with mechanical issues that they find in the field. I take pride in assuring that all of the Atlas Copco equipment on our site is conserved and in order. I am well aware of how to order parts as needed and with foresite. Ultimately, I will do everything possible to assure that our work is done professionally, safely, and effectively for our customer's and our teams' needs.


In lieu of personal references, as I am a current and enduring employee, I am noting that the Atlas Copco employees noted below have offerd their support and championship of my advance to the position of Customer Service Manager:


Donald Penley, former CSM, currently working on SPARK

Dennis Minchew, current Field Service Technician

Mark Batton, current Field Service Technician


Timeline

Field Service Technician

Atlas Copco
11.2011 - Current

Technician Diploma - Diesel Mechanics

Dekalb Technical Institute

High School Diploma -

Newton County High School

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Robert Edgar Ramey