Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robertha Kelly

Lauderdale Lakes,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Asked Staffing % Tennessee Dept Of Labor
05.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Driver

Tforcelogistics
08.2007 - 05.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Education

Associate of Arts - Medical Billing And Coding

School of Health Careers
Lauderdale Lakes
06.2006

High School Diploma -

Herbert Morrison Technically High School
Montego Bay, JA
06.1995

Skills

  • Schedule Mastery
  • Closing Sales
  • CRM Software
  • Report Creation
  • Customer Relations
  • Medical Terminology Knowledge
  • Route Dispatch
  • Delivery Scheduling
  • Customer Relationship Management
  • Order Fulfillment
  • Conflict Resolution

Timeline

Customer Service Representative

Asked Staffing % Tennessee Dept Of Labor
05.2021 - 01.2022

Driver

Tforcelogistics
08.2007 - 05.2017

Associate of Arts - Medical Billing And Coding

School of Health Careers

High School Diploma -

Herbert Morrison Technically High School
Robertha Kelly