Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERTINA C ETGEN

Lewis Center,OH

Summary

Professional in sales focusing on delivering results through strong product knowledge and customer engagement. Skilled in advising clients, managing inventory, and driving sales. Known for effective team collaboration, adaptability, and consistency in meeting changing business needs. Proven track record in retail environments, ensuring high standard of service and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Fragrance Sales Associate

Macy's Easton
Columbus, OH
11.2023 - Current
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment
  • Established rapport with clientele by actively listening to their preferences and needs
  • Uphold visual merchandising standards showcasing featured products effectively leading to increased sales performance.
  • Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment
  • Cultivated lasting client relationships by following up on purchases and offering tailored promotions for future visits

Pharmacy Technician

Kroger
Lewis Center
02.2023 - 10.2023
  • Communicated with clients regarding medications and suggested additional treatment options when appropriate
  • Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy

Team Lead

Walmart
Celina, USA
10.2020 - 06.2022
  • Coached team members in techniques necessary to complete job tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Worked on different stations to provide optimal coverage and meet production goals
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Operated material moving equipment to move heavy loads and maintain production levels
  • Managed schedules, accepted time off requests, and found coverage for short shifts

Customer Service Supervisor

Walmart
Celina, USA
09.2019 - 09.2020
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Balanced safe, prepared tills, and prepared register bags for the next sales date
  • Verified cash flow and electronic transactions from credit card system to balance registers
  • Processed nightly bills, checks, and vendor payments, maintaining detailed records and receipts
  • Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy

Shipping and Receiving Associate

Walmart
Celina, USA
05.2018 - 08.2019
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Communicated with vendor representatives to resolve damaged shipments and item shortages
  • Worked with inventory managers and unloaders to plan deliveries
  • Sorted and delivered materials to different work areas and staff
  • Inspected incoming and outgoing shipments to identify discrepancies with records
  • Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues
  • Received incoming shipments, compared contents against associated records, and transmitted them to the proper department

Jewelry Sales Coordinator

Walmart
Celina, USA
06.2006 - 05.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Completed store opening and closing procedures as per company guidelines
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
  • Supported loss prevention goals by monitoring shopper behavior
  • Tracked down hard-to-find merchandise at diverse locations

Cashier

Walmart
Celina, USA
11.2005 - 06.2006
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Checked identification for proof of age for alcohol and tobacco sales
  • Monitored self-checkout systems and provide assistance or intervention where required

Education

High School - Tourism

ION GHICA HIGH SCHOOL
Bacau
06.1998

University - Business Management

University George Bacovia
Bacau

Skills

  • Fostering customer trust
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Customer relationship management
  • Communication skills

Timeline

Fragrance Sales Associate

Macy's Easton
11.2023 - Current

Pharmacy Technician

Kroger
02.2023 - 10.2023

Team Lead

Walmart
10.2020 - 06.2022

Customer Service Supervisor

Walmart
09.2019 - 09.2020

Shipping and Receiving Associate

Walmart
05.2018 - 08.2019

Jewelry Sales Coordinator

Walmart
06.2006 - 05.2018

Cashier

Walmart
11.2005 - 06.2006

High School - Tourism

ION GHICA HIGH SCHOOL

University - Business Management

University George Bacovia

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ROBERTINA C ETGEN