Robert J. Hitchens
Pembroke Pines,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to process and assign a large caseload for a medium-sized law firm with efficiency and a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Case Manager
Bronstein & Carmona, P.A.
03.2011 - Current
- Developed and implemented comprehensive case management plans to adhere to client litigation requirements and goals.
- Coordinated services between our clients and our attorneys to ensure efficient handling of new litigation files.
- Researched best practices and developed strategies to improve efficient case intake procedures.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Liaised with billing department to expedite proper opening and closing of litigation files for billing purposes.
- Maintained files, records, and chronologies of entry activities.
Education
High School Diploma -
Miramar High School
Miramar, FL01-1980
General Studies
Knox College
Galesburg, IL01-1981
General Studies
Broward College
Fort Lauderdale, FL01-1984
Skills
- Case Planning and Management
- Critical Thinking
- Microsoft Office
- Multitasking and Organization
- Microsoft Outlook
- Utilization Criteria
- Case Management Tracking
- Resource Management
- Customer Service
- Verbal and Written Communication
- Time Management
- Staff Management
- Financial Accounting Software
- Data Entry and Analysis
Timeline
Case Manager
Bronstein & Carmona, P.A.
03.2011 - Current
High School Diploma -
Miramar High School
General Studies
Knox College
General Studies
Broward College
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